Senior Concierge & Guest Experience Lead

RRD; Washington (District of Columbia); On-site; USD 26,353 - 36,423; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Tuition assistance

Job summary

RRD is seeking a Concierge/Host for their Washington, DC location to ensure exceptional guest services. The role involves welcoming guests, managing their needs, and coordinating bookings.

The ideal candidate has 5-7 years of experience in a high-end hospitality environment, excellent communication skills, and a professional presentation. Join RRD to deliver a 5 Star experience to all visitors while receiving a competitive hourly wage between $19.13 and $26.44.

Qualifications

• 5-7 years experience in Concierge/Host role for a blue-chip company.
• Excellent verbal and written communication skills.
• Ability to prioritize and work under pressure.

Responsibilities

• Welcome guests and understand their needs.
• Ensure a seamless and personal guest journey.
• Manage meeting room bookings and catering requirements.

Skills

Outstanding guest services skills

Sophisticated verbal & written communication skills

Good time management skills

Great interpersonal skills

Professional presentation

Excellent command of English

Highly organized and detail-oriented

Ability to work under pressure

Relationship management and communication

Customer focus

Job description

RRD is seeking a Concierge/Host for their Washington, DC location to ensure exceptional guest services. The role involves welcoming guests, managing their needs, and coordinating bookings.

The ideal candidate has 5-7 years of experience in a high-end hospitality environment, excellent communication skills, and a professional presentation. Join RRD to deliver a 5 Star experience to all visitors while receiving a competitive hourly wage between $19.13 and $26.44.