Senior Concierge

Lifestyle Real Estate Services, Ltd.; United States; Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Lifestyle Communities (LC) is seeking a Senior Concierge to serve as the primary point of contact for residents, delivering exceptional customer service and cultivating a welcoming living environment. The role requires collaborating with property management and maintenance to resolve issues and sustain a high level of resident satisfaction.

The Senior Concierge will manage front desk operations, coordinate amenities, and maintain logs and shift reports while supporting a 24/7/365 schedule in a

Qualifications

• High School Diploma or equivalent required; associate or bachelor’s degree preferred.
• 2-3 years of experience containing administrative support and customer service in the residential hospitality or property management.
• Experience with Microsoft Office is required and knowledge of security camera/CCTV monitoring is preferred.

Responsabilités

• Greet residents and visitors at the front desk.
• Manage building access and monitor lobby activity.
• Handle resident inquiries, requests, and service needs promptly.
• Coordinate package acceptance, deliveries, and notifications to residents.
• Assist with scheduling amenities, reservations, and building services.
• Communicate with property management and maintenance teams to resolve issues.
• Maintain accurate logs, records, and shift reports.
• Ensure front desk coverage 24/7/365.
• Provide information and directions to residents.

Connaissances

Customer service

Front desk experience

Communication

Conflict deescalation

Microsoft Office

Security awareness

Formation

High School Diploma

Associate degree

Bachelor’s degree

Outils

CCTV monitoring

Description du poste

Job Description: Job Title Senior Concierge Company Lifestyle Real Estate Services Ltd Department Associations Reports To Site Manager Wage Category Non- Exempt Who We Are At Lifestyle Communities (LC), we take deliberate action every day to nurture a culture grounded in our purpose — to Build a Connection™. Whether you’re behind the bar, in the kitchen, or on the floor, your work helps create spaces where people come together, connect, and belong. We are guided by our core values — Performance, Quality, Communication, Teamwork, and Leadership — and fueled by our commitment to excellence. At LC, you’ll find your “why,” your place to belong, and the opportunity to make a lasting impact.

The Team You’ll Join The Collective House Realty team believes that home is more than just where you live, it’s where you feel connected. We create communities where residents and clients feel supported, valued, and part of something bigger. Every day, we work with purpose: to Build a Connection™. No matter what your role, you’ll find your why here, along with a place to belong. We’re committed to pushing beyond the ordinary to deliver an experience that’s more than home—it’s community.

The Difference You Will Make As a Senior Concierge you will serve as the primary point of contact for residents, providing exceptional customer service and ensuring a smooth, welcoming living environment.

What You’ll Bring

• Greet residents and visitors, providing a welcoming front‑desk experience.
• Manage building access, monitor lobby activity, and maintain security protocols.
• Handle resident inquiries, requests, and service needs promptly.
• Coordinate package acceptance, deliveries, and notifications to residents.
• Assist with scheduling amenities, reservations, and building services.
• Communicate with property management and maintenance teams to resolve issues.
• Maintain accurate logs, records, and shift reports.
• Ensure that the front desk is covered at all times with the 24/7/365 schedule need.
• Provide information, directions, and general assistance to enhance resident satisfaction.
• Based on the shift scheduled, additional responsibilities may be designated or split up among the Sr. Concierge group.
• Other duties as assigned are based on the needs of the community association.

Minimum Qualifications

• High School Diploma or equivalent required; associate or bachelor’s degree preferred.
• 2 -3 years of experience containing administrative support and customer service in the residential hospitality or property management.
• Experience with Microsoft Office is required and knowledge of security camera/CCTV monitoring is preferred.
• Ability for warmth, professional communications and interactions when handling resident, vendor and visitor needs.
• Be able to deescalate conflict situations and bring to resolution or alert leadership when needed.

Physical Demands and Work Environment

The physical demands and work environment described herein are representative of the criteria that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform these functions in accordance with applicable law.

Physical Demands While performing the duties of this job, the employee is required to have periods of standing, walking and an extended time of sitting. Occasional climbing, balancing, reaching, twisting, stooping, crouching, and crawling; specific vision abilities required by the job include close vision, distance vision, and the ability to focus.

Work Environment While performing the duties of this job, the employee is occasionally exposed to the weather (heat, cold, rain, snow and ice) while assisting residents, vendors and visitors. Normal environment is an office setting.

Location

Position will be community based with the need to be on‑site for all scheduled shifts.

Equal Opportunity Employer

LPMMT123 Lifestyle Communities (LC) is an Equal Opportunity Employer.

The LC Difference

The LC Difference: At Lifestyle Communities, we’re here to connect. It’s core to who we are. We believe in it so much that we built a company on it. Our determination, speed and drive turns impossible to possible. We design, build and activate shared spaces with human connection at the heart, because we all want to be part of something bigger than ourselves. And together, we are. We will never settle. We will bring people together. Inspire a sense of belonging. Build a connection.