3rd Shift Desk Attendant

Lifestyle Real Estate Services, Ltd.; Columbus (OH); On-site; USD 27,552 - 30,307; Part time

Benefits offered by this job

Strong company culture

Career growth opportunities

Job summary

Lifestyle Real Estate Services, Ltd. seeks a part-time Concierge in Columbus, Ohio to enhance resident experiences at Waterford Tower. Responsibilities include welcoming residents, managing community announcements, and coordinating amenities.

The ideal candidate has 1–2 years of experience in customer service and possesses strong communication and organizational skills. This position offers a collaborative work environment focused on community-building and connection.

Qualifications

• 1–2 years of experience in customer service or a similar resident-focused role.
• Passion for creating exceptional resident experiences.
• Strong communication and organizational skills.

Responsibilities

• Serve as the welcoming face and trusted resource for residents.
• Prepare and distribute newsletters and community announcements.
• Coordinate vendors and offer personalized recommendations.

Skills

Customer service experience

Communication skills

Organizational skills

Problem-solving abilities

Proficiency in Google Workspace

Education

High school diploma or equivalent

Tools

Property management software

Job description

Position Details

• Job Title: Concierge
• Company: Lifestyle Real Estate Services, Ltd. (Collective House Realty)
• Reports To: Community Manager Associations
• Location: Waterford Tower
• Wage Category: Non-Exempt, Part-Time, 24 hours per week (Monday – Wednesday, 11:00 PM – 7:00 AM) with possibility of additional hours as needed.
• Hourly Rate: $20 – $22

WHO WE ARE

At Collective House Realty, we believe that home is more than just where you live—it’s where you feel connected. We create communities where residents and clients feel supported, valued, and part of something bigger. Every day, we work with purpose: to Build a Connection™. Guided by our core values—Performance, Quality, Communication, Teamwork, and Leadership—we empower our team to fuel growth and create a lasting impact on the communities and clients we serve.

THE ROLE YOU WILL PLAY

As Concierge, you will be the heart of the resident journey—from first impressions to everyday interactions—helping residents feel welcomed, informed, and cared for. You will blend administrative coordination with concierge-style services, creating a lifestyle‑driven experience that goes beyond housing to foster community and connection.

WHAT YOU’LL DO

• Be the First Point of Contact
  • Serve as the welcoming face and trusted resource for residents, addressing inquiries, service requests, and everyday concerns with professionalism and care.
  • Guide new residents through a seamless move‑in and orientation process, including welcome packages and community introductions.
  • Assist with move‑out procedures to ensure a smooth transition.
• Keep Residents Informed
  • Prepare and distribute newsletters, community announcements, digital updates, and bulletin board postings at the direction of the Community Manager to ensure residents stay connected and informed.
  • Support management with resident notifications regarding policies, community updates, and event reminders.
• Support Everyday Living
  • Offer personalized recommendations for local dining, entertainment, and services that enrich residents’ lifestyles.
  • Coordinate with vendors, businesses, and service providers to offer exclusive perks, special experiences, or resident discounts.
• Amenity Coordination
  • Help residents reserve community spaces and amenities for private or group use.
  • Facilitate concierge‑style services such as package handling, dry cleaning coordination, and pet care assistance.
• Ensure a Welcoming Environment
  • Monitor the appearance and atmosphere of lobbies, amenities, and common areas, ensuring they remain clean, inviting, and reflective of Collective House’s standards.
• Team Collaboration
  • Work closely with security, maintenance, and property management teams to ensure resident needs are met efficiently and with care.
  • Handle resident concerns with empathy, working quickly to resolve issues or escalating matters to property management when needed.

WHAT WE’RE LOOKING FOR

• 1–2 years of experience in customer service, hospitality, property management, or a similar resident-focused role.
• Passion for creating exceptional resident experiences and building community.
• Excellent organizational skills.
• Strong communication and problem‑solving abilities.
• Positive, proactive, and detail‑oriented mindset.
• Proficiency in Google Workspace; experience with property management software is a plus.

YOUR BACKGROUND

• High school diploma or equivalent required; additional education is a plus.
• Strong communication skills.
• Proficiency in Google Workspace.

WHY JOIN US?

• Strong Company Culture – A values‑driven team where collaboration, innovation, and connection matter.
• Career Growth Opportunities – We invest in your development with training, mentorship, and a clear path to advance within your career.

Lifestyle Communities (LC) is an Equal Opportunity Employer.