Resident Services Coordinator

Lifestyle Communities; Durham (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Lifestyle Communities in Durham, NC is seeking a Resident Services Coordinator to enhance resident experiences and support leasing teams. This important role involves educating potential residents about community living and ensuring service excellence during the leasing process.

The ideal candidate will have a high school diploma and previous customer service, sales, hospitality, or leasing experience. We're looking for someone with strong attention to detail, excellent problem-solving skills, and the ability to multitask.

Qualifications

• Previous experience in hospitality, sales, customer service, or leasing operations is preferred.
• Ability to learn fair housing regulations.
• Valid driver license.

Responsibilities

• Provide potential residents with information about the community.
• Assist with new lease applications and related processes.
• Regularly inspect all amenity common areas.

Skills

Customer service skills

Attention to detail

Teamwork

Problem-solving skills

Education

High School Diploma

Job description

Who We Are

Every day, we take deliberate action to nurture a culture that is grounded in our purpose, to Build a Connection. No matter your area of expertise, at LC, you’ll find your why and your place to belong.

Job Description

• Title: Resident Services Coordinator
• Company: Lifestyle Property Management
• Department: Leasing
• Reports To: Resident Services Manager
• Wage Category: Non-Exempt

The Team You Will Join

At the heart of LC is our vision to create community. The Home team does just that. You’ll join a dynamic team committed to activating the company’s purpose each day by building meaningful connections and putting our customers first. You’ll push past the status quo to provide an experience that’s unmistakably LC.

The Difference You Will Make

The Property Management team is looking for a talented individual to elevate our resident and community experience in a values‑based manner reflective of our purpose. In this role, you’ll support leadership of leasing teams while impacting all aspects of operations and sales at an assigned apartment community.

Who You Are

• Provides potential residents with information about the community and model home choices and the resident living experience.
• Brings sales‑focused energy to the leasing environment to assist all leasing associates after the close of the sale, managing the prospect journey of application generation, payments, lease generation, scheduling orientations, and positively impacting the move‑in experience of our newest residents.
• Takes prospective residents through the application and lease process, through move‑in.
• Assists with new lease applications and related processes and coordinates the renewal lease process for current residents.
• Follows up on resident questions and concerns and supports all customer service efforts in the community.
• Supports the aesthetics of the community by maintaining the tour path, pre‑walking move‑in‑ready homes, assisting with the upkeep of grounds and site cleanliness.
• Greet residents and guests in a professional and courteous manner and expedite all requests as required. Establish a rapport with the residents.
• Answer and direct all incoming calls.
• Regular patrol of the grounds, halls, vacant units, and parking garage.
• Daily inspection of all amenity common areas.
• Verify service work orders; issue appropriate keys and personal escorts for access.
• Assist execution of all new Move‑In’s, resident/tenant services, and direct all activities as the central point of contact.
• Perform services including but not limited to resident assistance, key assist, scanning packages, and package delivery upon request.
• Participate with and help coordinate potential resident events.
• When necessary, help with the training of co‑workers.
• Submit service requests in the property management system for building damages or deficiencies found or reported to the Leasing Office.

What You’ll Bring

• High School Diploma.
• Previous experience in hospitality, sales, customer service, or leasing operations is preferred.
• Strong attention to detail and accuracy.
• Knowledge or the ability to acquire knowledge of applicable software programs and backend administrative management.
• Ability to multitask and meet deadlines.
• Proven excellent customer service skills, strong teamwork skills, interpersonal and communication skills, and problem‑solving skills.
• Ability to learn fair housing regulations.
• Ability to work weekends, holidays as needed.
• Valid driver license.

Physical Demands and Work Environment

Employees are required to primarily sit; stand; walk; handle or feel objects, reach with hands and arms; talk and hear. Occasional climbing, balancing, stooping, crouching, and crawling may be required. Specific vision abilities include close vision, distance vision, and the ability to focus. Employees are exposed to an office environment with regular exposure to project sites.

Equal Opportunity Employer

Lifestyle Communities (LC) is an Equal Opportunity Employer.