Senior Concierge

Collective-House-Realty; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Lifestyle Communities (LC) seeks a Senior Concierge to lead front desk operations, greet residents, manage access, and coordinate services to create a welcoming living environment.

You will handle inquiries, schedule amenities, and liaise with management to resolve issues while maintaining accurate logs and ensuring continuous coverage.

Qualifications

• High School Diploma or equivalent required; associate or bachelor’s degree preferred.
• 2–3 years of admin support and customer service in residential hospitality or property management.
• Experience with Microsoft Office.
• Knowledge of security camera/CCTV monitoring preferred.
• Ability to deescalate conflicts with residents, vendors, and visitors.

Responsibilities

• Greet residents and visitors at the front desk to provide a welcoming experience.
• Manage building access, lobby monitoring, and security protocols.
• Handle inquiries, requests, and service needs promptly.
• Coordinate package acceptance, deliveries, and notifications to residents.
• Assist with scheduling amenities and building services.
• Communicate with property management and maintenance teams to resolve issues.
• Maintain logs, records, and shift reports; ensure front desk coverage 24/7/365.

Skills

Customer service

Front desk operations

Communication

Deescalation

Microsoft Office

Security awareness

Education

High School Diploma

Associate or Bachelor's preferred

Tools

Microsoft Office

CCTV monitoring (preferred)

Job description

Job Description:Job Title Senior ConciergeCompany Lifestyle Real Estate Services LtdDepartment AssociationsReports To Site ManagerWage Category Non- ExemptWho We AreAt Lifestyle Communities (LC), we take deliberate action every day to nurture a culture grounded in our purpose — to Build a Connection. Whether you’re behind the bar, in the kitchen, or on the floor, your work helps create spaces where people come together, connect, and belong.We are guided by our core values — Performance, Quality, Communication, Teamwork, and Leadership — and fueled by our commitment to excellence. At LC, you’ll find your “why,” your place to belong, and the opportunity to make a lasting impact.The Team You’ll JoinThe Collective House Realty team believes that home is more than just where you live, it’s where you feel connected. We create communities where residents and clients feel supported, valued, and part of something bigger. Every day, we work with purpose: to Build a Connection. No matter what your role, you’ll find your why here, along with a place to belong. We’re committed to pushing beyond the ordinary to deliver an experience that’s more than home—it’s community.The Difference You Will MakeAs a Senior Concierge you will serve as the primary point of contact for residents, providing exceptional customer service and ensuring a smooth, welcoming living environment. This role manages front‑desk operations, assists with resident requests, oversees property access and deliveries, and coordinates with building management and service vendors. In the Senior Concierge role, you will help support community events and offer personalized assistance to enhance the overall resident experience.What You’ll BringGreet residents and visitors, providing a welcoming front‑desk experience.Manage building access, monitor lobby activity, and maintain security protocols.Handle resident inquiries, requests, and service needs promptly.Coordinate package acceptance, deliveries, and notifications to residents.Assist with scheduling amenities, reservations, and building services.Communicate with property management and maintenance teams to resolve issues.Maintain accurate logs, records, and shift reports.Ensure that the front desk is covered at all times with the 24/7/365 schedule need.Provide information, directions, and general assistance to enhance resident satisfaction.Based on the shift scheduled, additional responsibilities may be designated or split up among the Sr. Concierge group.Other duties as assigned are based on the needs of the community association.Minimum QualificationsHigh School Diploma or equivalent required; associate or bachelor’s degree preferred.2 -3 years of experience containing administrative support and customer service in the residential hospitality or property management.Experience with Microsoft Office is required and knowledge of security camera/CCTV monitoring is preferred.Ability for warmth, professional communications and interactions when handling resident, vendor and visitor needs. Be able to deescalate conflict situations and bring to resolution or alert leadership when needed.Physical Demands and Work EnvironmentThe physical demands and work environment described herein are representative of the criteria that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform these functions in accordance with applicable law.Physical DemandsWhile performing the duties of this job, the employee is required to have periods of standing, walking and an extended time of sitting. Occasional climbing, balancing, reaching, twisting, stooping, crouching, and crawling; specific vision abilities required by the job include close vision, distance vision, and the ability to focus.Work EnvironmentWhile performing the duties of this job, the employee is occasionally exposed to the weather (heat, cold, rain, snow and ice) while assisting residents, vendors and visitors. Normal environment is an office setting.LocationPosition will be community based with the need to be on-site for all scheduled shifts.LPMMT123Lifestyle Communities (LC) is an Equal Opportunity Employer.