Senior Concierge

RR Donnelley; New York (NY); On-site; USD 32,000 - 47,000; Full time

Job summary

RR Donnelley in New York is seeking a Senior Receptionist to manage the front desk, greet visitors, and provide essential office support on weekdays. You will handle multi-line calls with professionalism and coordinate with staff to ensure smooth operations.

The role requires strong customer service, excellent communication, and proficiency with MS Office. A fast-paced, team-focused environment and attention to detail are important, with a Monday–Friday shift from 6:30am to 3:30pm.

Qualifications

• High school diploma or equivalent required; higher education preferred or equivalent work experience.
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment.
• Reception, switchboard or administrative assistant experience preferred.
• Ability to learn the client’s business and greet visitors efficiently.
• Proven customer service skills to create and maintain relationships.
• MS Office (Word, Excel, Outlook) and standard messaging tools experience.
• Ability to work in a fast-paced team environment and meet deadlines.

Responsibilities

• Perform work in reception according to established procedures.
• Answer and transfer incoming calls on a multi-line system in a professional, friendly manner.
• Welcome clients and visitors with warmth and professionalism.
• Notify employees of visitor arrival and answer questions.
• Guide clients and visitors with appropriate instructions and hospitality.
• Provide high level front of house services to clients and visitors.
• Utilize logs or tracking software for assigned work.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Communicate with peers, supervisor or client on job or deadline issues.
• Foster a proactive environment of service enhancement and relationship building.
• Handle sensitive/confidential documents and information.
• Perform QA on own work and others’ if required; may train junior staff.
• Assist other teams with workload; complete other admin tasks as assigned.
• Troubleshoot basic office equipment problems; adhere to policies.
• Use equipment and supplies cost-effectively.

Skills

Customer service

Communication

MS Office

Reception experience

Education

High school diploma or equivalent

Job description

• Compensation: USD 23.51 - USD 33.85 - hourly

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Shift: Monday-Friday, 6:30am-3:30pm

Position summary

The Senior Receptionist is responsible for the reception desk, greeting visitors and administrative or general office support.

Job duties

(* denotes an “essential function”)

• Perform work in reception according to established procedures
• Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner
• Welcome clients and visitors to the office with warmth and professionalism
• Notify employees of visitor arrival and answer questions
• Guide clients and visitors with appropriate instructions and hospitality for their needs
• Provide high level, front of house services to clients and visitors
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering work assignments
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Performs Quality Assurance on own, and work of others, if required
• May train more junior staff members
• Assist office services or other peer teams with workload, as needed
• Complete other administrative tasks as assigned by management
• Troubleshoot basic office equipment problems
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications

Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience

Minimum 3 years’ experience preferably in a legal, banking or large corporate environment

Reception, switchboard or administrative assistant experience preferred

Ability and willingness to learn in the client’s business and employees to handle calls and greet visitors more efficiently

Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience

Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools

Familiar with general office procedures to meet and maintain client satisfaction

Ability to work in a fast-paced, team environment, working both independently and collaboratively

Ability to prioritize work, balance projects and meet deadlines in a timely manner

Strong attention to detail with good organizational skills and emphasis on accuracy and quality

Ability to handle sensitive and/or confidential documents and information

Ability to make independent decisions that conform to business needs and policy

Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escape a problem to a supervisory level

Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure

Must be self-motivated with positive can-do attitude

Must be able to interact effectively with multi-functional and diverse backgrounds

Additional Information

The salary range for this role at the noted RRD location is $23.51-33.85 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.