Senior Concierge

RRD Company; New York (NY); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Job summary

RRD Company is seeking a Senior Receptionist in New York, NY to manage the front desk, greet visitors, and provide essential administrative support. The role operates Monday–Friday, 6:30am–3:30pm, with duties including calls handling, visitor management, and coordination with staff to ensure smooth office operations.

The ideal candidate offers 3+ years of reception or administrative experience, excellent communication, and a professional demeanor while delivering high-quality front-of-house

Qualifications

• Highschool diploma or equivalent required; higher education or experience preferred
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Reception, switchboard or administrative assistant experience preferred
• Ability to learn client’s business and greet visitors efficiently
• Proven customer service skills to create and maintain relationships
• Proficient in MS Office and basic workflow tools

Responsibilities

• Perform reception duties according to established procedures
• Answer and transfer calls on a multi-line system in a professional manner
• Greet clients and visitors with warmth and professionalism
• Notify employees of visitor arrivals and answer questions
• Guide clients with instructions and hospitality for their needs
• Provide front-of-house services and maintain logs or tracking software
• Meet deadlines for tasks and communicate with peers or clients
• Support client relationships and service excellence
• Handle confidential documents and information
• Troubleshoot basic office equipment and assist with tasks as needed
• Align with client site policies and company policies

Skills

Reception experience

Customer service

MS Office

Phone system

Education

High school diploma

Tools

MS Word

MS Excel

Outlook

Job description

• Compensation: USD 23.51 - USD 33.85 - hourly

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Shift: Monday-Friday, 6:30am-3:30pm

Position summary

The Senior Receptionist is responsible for the reception desk, greeting visitors and administrative or general office support.

Job duties

(* denotes an “essential function”)

• Perform work in reception according to established procedures
• Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner
• Welcome clients and visitors to the office with warmth and professionalism
• Notify employees of visitor arrival and answer questions
• Guide clients and visitors with appropriate instructions and hospitality for their needs
• Provide high level, front of house services to clients and visitors
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering work assignments
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Performs Quality Assurance on own, and work of others, if required
• May train more junior staff members
• Assist office services or other peer teams with workload, as needed
• Complete other administrative tasks as assigned by management
• Troubleshoot basic office equipment problems
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications

Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience

Minimum 3 years’ experience preferably in a legal, banking or large corporate environment

Reception, switchboard or administrative assistant experience preferred

Ability and willingness to learn in the client’s business and employees to handle calls and greet visitors more efficiently

Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience

Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools

Familiar with general office procedures to meet and maintain client satisfaction

Ability to work in a fast-paced, team environment, working both independently and collaboratively

Ability to prioritize work, balance projects and meet deadlines in a timely manner

Strong attention to detail with good organizational skills and emphasis on accuracy and quality

Ability to handle sensitive and/or confidential documents and information

Ability to make independent decisions that conform to business needs and policy

Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to elevate a problem to a supervisory level

Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure

Must be self-motivated with positive can-do attitude

Must be able to interact effectively with multi-functional and diverse backgrounds

Additional Information

The salary range for this role at the noted RRD location is $23.51-33.85 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.

RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.