Senior Computer Support Specialist

Clay Today; Hammond, Northern (LA, KY); Hybrid; USD 45,000 - 70,000; Full time

Job summary

Southeastern Louisiana University in Hammond, LA is seeking a Senior Computer Support Specialist to provide first line technology support for university faculty, staff and students. Support will be via phone, email and in person, covering software, printers, wireless, hardware and remote learning.

The role requires a Bachelor's degree and 5 years of experience; familiarity with AI tools for troubleshooting and strong communication skills are valued.

Qualifications

• Bachelor's degree from an accredited university by hire date.
• Five years of progressively responsible, full-time experience in computer technical support.
• Experience with AI tools to assist in troubleshooting, research, or documentation is a plus.

Responsibilities

• Provide first line/level technology support via telephone, email and in person for faculty, staff and students.
• Support university software systems, printers, wireless and hardware; assist with remote learning.
• Escalate issues to second line/level support and share knowledge with other specialists.

Skills

Excellent writing and communication

Team collaboration

Willingness to learn new platforms

Education

Bachelor's degree

Tools

A+ certification

Job description

#### Senior Computer Support Specialist at Southeastern Louisiana University# Senior Computer Support SpecialistSoutheastern Louisiana UniversityHammond, LAFull-timeInformation Services / Technology (IT)Posted on October 02, 2026Senior Computer Support SpecialistSoutheastern Louisiana University's Office of Technology invites applications for the position of Senior Computer Support Specialist. The Senior Computer Support Specialist is a position that will provide first line/level technology support for university faculty, staff and students.This will be mainly through telephone support, but first line/level support will also be provided via email and in person. This includes support for university supported software systems, printers, wireless and university supported hardware and remote learning support. This position also works with second line/level support to resolve issues that have been escalated. This position also includes sharing knowledge with other computer support specialists to assist them in completing their job duties. The successful applicant must possess a valid Louisiana driver's license and the ability to successfully complete the Southeastern Driver's Safety course.REQUIRED QUALIFICATIONSBachelor's degree from an accredited university by hire date. Five years of progressively responsible, full-time experience in computer technical support.PREFERRED QUALIFICATIONS6-7 years computer customer support experience, with at least 1-2 years performing lead or advanced support duties. Experience using artificial intelligence (AI) tools to assist with technical troubleshooting, research, documentation, automation, or other IT support functions. Advanced knowledge of computers and technology is necessary to adequately perform work assigned to this position. Extensive knowledge of PCs and related software, as well as Macintosh computers and related software. Knowledge of the latest computer software and hardware products on the market, including but not limited to Windows 10, Windows 11, Google suite and the latest MS Office suite. Must have a high level of knowledge in analyzing computer programs and operating systems. Experience in HTML is a plus. Other training/certifications such as A+ certification is a plus.DESIRED KNOWLEDGE, ABILITIES, AND SKILLSExcellent writing and communication skills. Ability to work with others, including an aptitude for explaining complexities of computing. Must be willing to learn new operating platforms. Must be committed to working with diversity.REQUIRED DOCUMENTSCover Letter Resume/Vita Copies of Transcripts (official transcripts will be required if hired)Names and contact information for 3 referencesPosting Close DateOctober 15, 2026Please Note: Applications must be completed and submitted by 11:59 p.m. on the posting close date to ensure consideration.Southeastern Louisiana University is committed to fostering an environment of inclusion, respect and appreciation of differences in individuals. Southeastern is also designated as a State as a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials.How to Apply:Click on the Apply button and complete an electronic application which can be used for this vacancy as well as future vacancies. Any required documents should be attached under the Resume/CV section of your application. If all required documents are not attached you will NOT be considered.