Senior Computer Support Specialist

Southeastern Louisiana University; Hammond (LA); On-site; USD 48,000 - 64,000; Full time

Job summary

Southeastern Louisiana University’s Office of Technology seeks a Senior Computer Support Specialist to deliver first-line technology support for faculty, staff and students on campus. Responsibilities include phone, email and in-person assistance and collaboration with escalated teams.

The role requires a Bachelor’s degree and several years of computer support experience; knowledge of Windows, Google Workspace and MS Office is essential, with AI tools experience a plus.

Qualifications

• Bachelor’s degree by hire date.
• Five years of progressively responsible, full-time experience in computer technical support.
• Experience with AI tools for troubleshooting, research, or automation preferred.
• Extensive knowledge of PCs, Macs, Windows 10/11, Google Suite, and MS Office.

Responsibilities

• Provide first-line technology support for faculty, staff and students via phone, email and in person.
• Collaborate with second-line support to resolve escalated issues.
• Share knowledge with other computer support specialists and document solutions.
• Support university-supported software, printers, wireless and remote learning tools.

Skills

First line support

Customer service

Communication skills

Team collaboration

Diversity awareness

Education

Bachelor's degree

Tools

Windows 10/11

Google Workspace

MS Office

Macintosh software

HTML

AI tools

Printer hardware

Job description

Thank you for your interest in employment with Southeastern Louisiana University.Southeastern Louisiana University's Office of Technology invites applications for the position of Senior Computer Support Specialist. The Senior Computer Support Specialist is a position that will provide first line/level technology support for university faculty, staff and students. This will be mainly through telephone support, but first line/level support will also be provided via email and in person. This includes support for university supported software systems, printers, wireless and university supported hardware and remote learning support. This position also works with second line/level support to resolve issues that have been escalated. This position also includes sharing knowledge with other computer support specialists to assist them in completing their job duties. The successful applicant must possess a valid Louisiana driver’s license and the ability to successfully complete the Southeastern Driver’s Safety course.REQUIRED QUALIFICATIONSBachelor’s degree from an accredited university by hire date.Five years of progressively responsible, full-time experience in computer technical support.PREFERRED QUALIFICATIONS6–7 years computer customer support experience, with at least 1–2 years performing lead or advanced support duties.Experience using artificial intelligence (AI) tools to assist with technical troubleshooting, research, documentation, automation, or other IT support functions.Advanced knowledge of computers and technology is necessary to adequately perform work assigned to this position. Extensive knowledge of PCs and related software, as well as Macintosh computers and related software. Knowledge of the latest computer software and hardware products on the market, including but not limited to Windows 10, Windows 11, Google suite and the latest MS Office suite.Must have a high level of knowledge in analyzing computer programs and operating systems.Experience in HTML is a plus.Other training/certifications such as A+ certification is a plus.DESIRED KNOWLEDGE, ABILITIES, AND SKILLSExcellent writing and communication skills.Ability to work with others, including an aptitude for explaining complexities of computing.Must be willing to learn new operating platforms.Must be committed to working with diversity.REQUIRED DOCUMENTSCover LetterResume/VitaCopies of Transcripts (official transcripts will be required if hired)Names and contact information for 3 referencesPosting Close DateOctober 15, 2026Please Note: Applications must be completed and submitted by 11:59 p.m. on the posting close date to ensure consideration.Southeastern Louisiana University is committed to fostering an environment of inclusion, respect and appreciation of differences in individuals. Southeastern is also designated as a State as a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials.How to Apply: complete an electronic application which can be used for this vacancy as well as future vacancies. Any required documents should be attached under the Resume/CV section of your application. If all required documents are not attached you will NOT be considered .