Senior Compute Support Engineer: Linux & Kubernetes

Mistral; San Francisco (CA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Healthcare coverage

Relocation support

Wellness programs

Job summary

Mistral is building a Compute Support team to ensure reliability, performance, and scalability of GPU clusters in a Kubernetes environment. You will be the first contact for customers and internal teams, providing guidance and troubleshooting for compute-related inquiries in a hybrid role.

As a founding member, you will shape processes, standards, and culture, with on-call rotations and collaboration with SRE teams to optimize IaC and monitoring.

Qualifications

• 5+ years of experience in system administration, technical support, or infrastructure operations in compute-heavy environments.
• Deep Linux/Unix expertise with kernel debugging and performance tuning.
• Hands-on Kubernetes experience with pod/node troubleshooting and networking/storage concepts.
• Familiarity with container runtimes (Docker, containerd) and basic IaC tooling.
• Experience with monitoring (Prometheus, Grafana) and log analysis.

Responsibilities

• Serve as L1/L2 support for Linux, Kubernetes, and compute infrastructure issues.
• Diagnose performance bottlenecks, hardware failures, and resource contention in distributed systems.
• Triage requests, provide actionable guidance, and maintain runbooks and post-mortems.
• Collaborate with SRE teams to improve IaC and tooling (Go-based).
• Participate in on-call rotations to ensure 24/7 coverage.

Skills

Linux/Unix

Kernel debugging

Kubernetes

Containerization

Docker

Go

Python/Bash

Monitoring tools

On-call / SLAs

System performance tuning

Tools

Prometheus

Grafana

ELK/OpenTelemetry

Terraform/Ansible

Job description

Mistral is building a Compute Support team to ensure reliability, performance, and scalability of GPU clusters in a Kubernetes environment. You will be the first contact for customers and internal teams, providing guidance and troubleshooting for compute-related inquiries in a hybrid role.

As a founding member, you will shape processes, standards, and culture, with on-call rotations and collaboration with SRE teams to optimize IaC and monitoring.