Senior Cloud Support Engineer — Kubernetes & GPU

Vultr; Town of Montana (WI); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Company-paid health premiums

401(k) with matching

Professional development reimbursement

11 holidays + PTO + rollover

Sabbatical at milestones

Remote office stipend

Internet reimbursement

Gym membership reimbursement

Wellable subscription

Job summary

Vultr is seeking a Senior Technical Support Engineer to serve as the senior escalation point for strategic and VIP customers, specializing in Kubernetes, GPU infrastructure, and the wider enterprise stack. You will own complex incidents, document advanced troubleshooting, and mentor the team.

The role requires strong Linux expertise, excellent communication, and the ability to operate across global time zones with on-call responsibilities.

Qualifications

• 4+ years of Linux system administration and troubleshooting.
• 4+ years in enterprise technical support for strategic customers in an infrastructure-as-a-service or cloud context.
• Expertise in at least one domain: Kubernetes, GPU infrastructure, distributed storage, virtualization, or enterprise networking.

Responsibilities

• Respond to customer inquiries and provide technical guidance for Vultr products and services, including escalated issues.
• Directly engage with strategic customers via email, Slack, Zoom, Google Meet, and other channels.
• Develop deep expertise in an assigned domain and transfer that knowledge to the support team.
• Train Technical Support Engineers in advanced Linux troubleshooting and in the architectures of Vultr's strategic accounts.
• Author and maintain troubleshooting documentation, runbooks, and knowledge base content.
• Provide input for quarterly business reviews and participate in QBRs with customers.
• Identify recurring issues and share insights with engineering and account teams to reduce impact.
• Serve as terminal escalation point for strategic and VIP accounts, driving complex issues to resolution.
• Own technical resolution of incidents affecting strategic customers through root cause analysis.
• Troubleshoot complex issues across Kubernetes, GPU, virtualization, storage, and networking.
• Act as technical lead for assigned accounts, maintaining knowledge of environments and issue history.
• Engage with customers via tickets, email, Slack, and video conference, and participate in retrospectives.
• Coordinate with system administration, engineering, networking, and data center teams to resolve platform problems.
• Provide coverage aligned to peak activity across EMEA and US hours, with rotating on-call responsibility.
• Participate in a 24/7 team-based operations environment.

Skills

Linux

Advanced troubleshooting

Enterprise technical support

Kubernetes

GPU infrastructure

Distributed storage

Virtualization

Enterprise networking

Communication

Independent work

Job description

Vultr is seeking a Senior Technical Support Engineer to serve as the senior escalation point for strategic and VIP customers, specializing in Kubernetes, GPU infrastructure, and the wider enterprise stack. You will own complex incidents, document advanced troubleshooting, and mentor the team.

The role requires strong Linux expertise, excellent communication, and the ability to operate across global time zones with on-call responsibilities.