Senior Compliance Specialist

Socket.dev; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

ChildCareGroup seeks a Senior Compliance Specialist to lead the Compliance unit, mentor specialists, and manage escalated fraud cases. The role collaborates with local Workforce Boards and the Texas Workforce Commission to report findings.

Responsibilities include calculating service costs for ineligible cases, overseeing collections, and conducting interviews on-site and remotely. Strong Excel and Office skills are essential in this role.

Qualifications

• Requires high school diploma or GED; bachelor’s degree preferred.
• Experience in eligibility determination, regulation interpretation, and contract compliance is desirable.
• Advanced Microsoft Excel skills and proficiency with all Office applications are required.

Responsibilities

• Performs fact-finding on fraud-related reports within required timeframes.
• Mentors and coaches existing Specialists and handles cases needing intensive work.
• Manages repayment schedules, collections, and reporting to management and state agencies.

Skills

Analytical skills

Presentation skills

Attention to detail

Communication

Problem solving

Education

High School diploma or GED

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Office

Job description

Make an Impact as a Senior Compliance Specialist

The Senior Compliance Specialist serves as a Team Lead in the Compliance unit. This position is responsible for mentoring and coaching other Specialists and managing escalated cases that need intensive fact finding when there is a suspicion of fraudulent activity. In addition, other responsibilities will include working with local Workforce Boards and the Texas Workforce Commission to report locally and at the state level when fraudulent intent has been discovered. Will be responsible for calculating the cost of services that the individual will owe if deemed ineligible and will manage the collection process. Will conduct customer interviews onsite and off.Will report to the Process Improvement Manager with some demand for independent judgment.

Why work for ChildCareGroup?

Founded in 1901, ChildCareGroup’s (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families.

Child Care Assistance, a program of ChildCareGroup manages child care subsidies in support of working parents, and quality initiatives to improve the early education for children throughout Dallas, Jefferson, Harden and Orange counties in Texas. This 2GEN approach works toward our vision of “Children do better when their parents do better, when families thrive, our community succeed”.

ChildCareGroupoffersagenerous benefitspackageincluding Paid Parental Leave, (12) Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and more!

You are a great fit for the role because you identify with the CCG SPIRIT, our core values:

SERVICE – Lead with a servant’s heart

PROFESSIONALISM – Perform our best every day

INTEGRITY – Do what is right

RESPECT – Treat each other the way we wish to be treated

INCLUSION – Value individual differences

TEAMWORK – Communicate and collaborate to achieve our goals

SUMMARY/PURPOSE OF POSITION

The Senior Compliance Specialist serves as a Team Lead in the Compliance unit. This position is responsible for mentoring and coaching other Specialists and managing escalated cases that need intensive fact finding when there is a suspicion of fraudulent activity. In addition, other responsibilities will include working with local Workforce Boards and the Texas Workforce Commission to report locally and at the state level when fraudulent intent has been discovered. Will be responsible for calculating the cost of services that the individual will owe if deemed ineligible and will manage the collection process. Will conduct customer interviews onsite and off. Will report to the Process Improvement Manager with some demand for independent judgment.

POSITION RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS

Suspected Fraud/Abuse:

Performs fact-finding on customer and child care provider related reports and within the required timeframe as defined by the Texas Workforce Commission. Works alongside Workforce Solutions and the Texas Workforce Commission during all investigations. Will determine the cost of services while ineligible and begins the collections process. Sets up and monitors Repayment Schedules and manages Warrant Hold List placements and balances. Reports findings to CCA Management, Workforce Solutions and the Texas Workforce Commission using an automated database.

Lead Role

Responsible for mentoring and coaching existing Specialists who monitor casework. Will process cases that have been identified as potential fraud and needs more intensive work. Will be serve as the back up for case reading when necessary and assist with TWC exception reports. Will work closely with the Staff Trainer on identified training needs.

Data Organization & Reporting

Systematically compiles and aggregates data from suspected fraud and recoupment cases and maintains current and historical data for easy manipulation with readiness to present/CCA Management, Workforce Solutions and the Texas Workforce Commission when necessary.

NON-ESSENTIAL JOB FUNCTIONS

Other duties as assigned

JOB SPECIFICATIONS

High School diploma or GED required. Bachelors degree preferred

Experience in eligibility determination, state and federal regulation interpretation, training in monitoring for contract compliance, mathematical accuracy, or internal control compliance

Must have experience in all Microsoft Office Applications, advanced Microsoft Excel skills required

Ability to effectively present information and strong analytical skills

Ability to clearly present information in written or oral form; write clearly and effectively present ideas to document activities and to read and interpret a variety of written information

Ability to calculate figures and amounts such as discounts, interest, proportions, percentages

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Must demonstrate attention to detail and ability to stay focused on task

Must have ability to handle sensitive and confidential information

Must promote a positive work environment

Prompt and regular attendance required

EQUIPMENT USED

Computer, Server, fax, scanner and all office equipment

PHYSICAL DEMANDS/WORK ENVIRONMENT

Local travel required. Must have reliable transportation; valid Texas drivers license, proof of liability insurance and driving record acceptable to CCGs automobile liability insurance carrier

Will be required to travel to all contractor sites

Work requires normal physical effort, visual attention, manual dexterity or coordination. Any lifting restricted to items or children weighing less than 25 pounds

Typical office environment

INTERNAL AND EXTERNAL CONTACTS

Position has daily contact with clients from the community at large and with local funders and Federal/State funding agencies

Position works closely with Senior Management and all levels of staff