Senior Compliance Analyst

Berkadia; Ambler (Montgomery County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Volunteer hours & donation matching

Employee Resource Groups

Fertility services

Parental leave (12 weeks)

Mental health care

Tuition reimbursement

Pet insurance discounts

Job summary

Berkadia is seeking a Senior Analyst in our Servicing organization to evaluate business processes, identify operational risks, and develop controls that mitigate those risks. You will partner with leaders across functions to strengthen the control environment and ensure policy execution.

This role focuses on reviewing workflows, identifying gaps, and implementing sustainable improvements while balancing risk management with operational effectiveness.

Qualifications

• Strong understanding of operational risk management, internal controls, process improvement, or related disciplines.
• Ability to assess complex business processes and translate identified risks into practical controls and solutions.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Demonstrated ability to identify root causes and recommend sustainable process improvements.
• Strong written and verbal communication skills, with the ability to explain risk and control concepts to stakeholders at varying levels of the organization.
• Ability to build productive relationships across business and corporate functions.
• Sound judgment and discretion when handling confidential or sensitive information.
• Knowledge of the commercial real estate industry and/or loan servicing operations preferred.
• Bachelor’s degree or equivalent combination of education and relevant experience.
• 5+ years of experience in business controls, operational risk, compliance, audit, process improvement, loan servicing or a related function.

Responsibilities

• Evaluate Servicing processes and workflows to identify operational risks, control gaps, process inconsistencies, and opportunities for improvement.
• Design, document, implement, and monitor business controls that mitigate identified operational risks.
• Perform periodic control reviews and testing to assess whether established controls are operating as intended.
• Partner with business leaders and subject matter experts to understand processes, risks, and potential control implications.
• Recommend process and control enhancements that improve operational effectiveness while maintaining appropriate risk mitigation.
• Develop and maintain process documentation, control documentation, procedures, and job aids.
• Analyze control results and business data to identify trends, recurring issues, or emerging areas of risk.
• Prepare clear reporting for management regarding control effectiveness, identified risks, remediation progress, and areas requiring attention.
• Support business initiatives and process changes by identifying potential risks and appropriate controls before implementation.
• Collaborate with Compliance, Legal, Risk, Internal Audit, and other partners as appropriate to support the business control environment.
• Promote risk and control awareness across the Servicing organization through communication, guidance, and knowledge sharing.
• Maintain awareness of industry practices and relevant internal requirements that may affect Servicing processes and controls.
• Handle sensitive and confidential information with appropriate discretion.
• Other duties as assigned.

Skills

Operational risk management

Internal controls

Process improvement

Analytical skills

Communication skills

Stakeholder management

Education

Bachelor’s degree or equivalent

Job description

Ambler, Pennsylvania, United States of America

Be Part of the Next. Be Berkadia.

Berkadia is built on deep expertise, strong relationships, and a commitment to excellence across the commercial real estate industry. What sets us apart is our people. As a values-driven organization, we foster a culture where collaboration thrives, growth is encouraged, and employees are empowered to make an impact. Together, our people strengthen our business and help shape the future of Berkadia. Are you ready to be part of the next? Discover your next opportunity at Berkadia.

The Senior Analyst supports the Servicing organization by evaluating business processes, identifying operational risks, and developing and monitoring controls designed to mitigate those risks. This role partners closely with business leaders and cross-functional teams to strengthen the control environment, improve processes, and promote consistent execution of established policies and procedures.

The Senior Analyst will review workflows and business practices, assess the effectiveness of existing controls, identify control gaps and opportunities for improvement, and support the development and implementation of sustainable solutions. The role serves as a trusted partner to the business, helping teams balance operational effectiveness with sound risk management practices.

Responsibilities

• Evaluate Servicing processes and workflows to identify operational risks, control gaps, process inconsistencies, and opportunities for improvement.
• Design, document, implement, and monitor business controls that mitigate identified operational risks.
• Perform periodic control reviews and testing to assess whether established controls are operating as intended.
• Partner with business leaders and subject matter experts to understand processes, risks, and potential control implications.
• Recommend process and control enhancements that improve operational effectiveness while maintaining appropriate risk mitigation.
• Develop and maintain process documentation, control documentation, procedures, and job aids.
• Analyze control results and business data to identify trends, recurring issues, or emerging areas of risk.
• Prepare clear reporting for management regarding control effectiveness, identified risks, remediation progress, and areas requiring attention.
• Support business initiatives and process changes by identifying potential risks and appropriate controls before implementation.
• Collaborate with Compliance, Legal, Risk, Internal Audit, and other partners as appropriate to support the business control environment.
• Promote risk and control awareness across the Servicing organization through communication, guidance, and knowledge sharing.
• Maintain awareness of industry practices and relevant internal requirements that may affect Servicing processes and controls.
• Handle sensitive and confidential information with appropriate discretion.
• Other duties as assigned.

PreferredQualifications

• Strong understanding of operational risk management, internal controls, process improvement, or related disciplines.
• Ability to assess complex business processes and translate identified risks into practical controls and solutions.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Demonstrated ability to identify root causes and recommend sustainable process improvements.
• Strong written and verbal communication skills, with the ability to explain risk and control concepts to stakeholders at varying levels of the organization.
• Ability to build productive relationships across business and corporate functions.
• Sound judgment and discretion when handling confidential or sensitive information.
• Knowledge of the commercial real estate industry and/or loan servicing operations preferred.
• Bachelor’s degree or equivalent combination of education and relevant experience.
• 5+ years of experience in business controls, operational risk, compliance, audit, process improvement, loan servicing or a related function.

We believe People Matter, so we offer benefits that go beyond:

• Monthly paid volunteer hours and donation matching to benefit our communities
• Employee Resource Groups that help you grow with us
• Fertility and family planning services
• Up to 12-weeks of fully paid parental leave
• Mental health care, including free counseling sessions
• We’ll help you fund your learning journey with generous tuition reimbursement
• Pet insurance discounts
• And more!

Berkadia, as an equal opportunity employer, celebrates our employees’ unique differences, which we believe drives personal and company-wide innovation and creates a people-first culture where your career can take the long view. To achieve these goals, we are committed to the inclusion of all qualified individuals, without regard to race, religion, age, color, national origin, gender, sexual orientation, gender identity or expression, marital status, domestic partner status, military and veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other status protected by federal, state and local laws.

In keeping with our commitment, Berkadia takes the necessarysteps to provide a workplace free from harassment, discrimination, and unlawful retaliation, as well as access and reasonable accommodations for individuals with disabilities and sincerely held religious beliefs. If you require a reasonable accommodation to take part in the interview process, please contact [e-mail].

You have rights under federal, state and local employment laws. No question in this Application is intended to elicit information in violation of any such law, nor will any information obtained in response to any question be used in violation of any such law. If you apply for this role, you are acknowledging Berkadia’s Application Policy and Berkadia’s Privacy Policy. Please click the following links for more information about: EEOC , Employee Rights under the FMLA , EPPA .