Senior Community Program Manager

BENTLEY SYSTEMS, INC.; Massachusetts; Hybrid; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Community Program Manager to enhance user engagement and community growth. In this pivotal role, you will collaborate with cross-functional teams to design and implement innovative community strategies that drive user participation and advocacy. Your leadership will be crucial in optimizing community operations and ensuring long-term success through data-driven improvements. Join a supportive team dedicated to fostering a sense of belonging and success among users, while working in a dynamic, hybrid environment that values collaboration and innovation.

Benefits

Competitive Salary

Collaborative Environment

Global Team Opportunities

Flexible Work Arrangements

Qualifications

• 10+ years in community engagement or program management within software.
• Strong leadership and ability to influence stakeholders indirectly.

Responsibilities

• Develop and implement community strategies to foster user engagement.
• Lead community-focused programs and initiatives for user advocacy.

Skills

Community Engagement

Program Management

Leadership Skills

Communication Skills

Data Analysis

Education

Bachelor's Degree in Communication

Bachelor's Degree in Marketing

Tools

Community Management Platforms

Data Analysis Tools

Job description

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Location: Office-based/Hybrid/Home-based, US

Summary:

At Bentley, our mission is to enhance global infrastructure, aiming to improve quality of life. We are seeking a Senior Community Program Manager with a strong background in building and managing virtual user communities. This is an exciting opportunity to redefine and refresh our user community strategy.

As the Senior Community Program Manager, you will assess our current community landscape, identify areas for growth, and implement innovative engagement programs that drive user participation and advocacy. In this position you will report to the Senior Director of Success Communications and work cross-functionally with Product, Marketing, Support, and Operations teams to ensure the community is a dynamic, valuable resource for users.

Your Day-to-Day:

Here is how you can contribute to our team and our organization:

• Cross-Functional Collaboration: Work closely with Product, Marketing, Communications, Success and Support teams to align community programs with business objectives.
• Community Strategy Development: Design and implement comprehensive strategies to foster user engagement, community growth and product adoption.
• Program Implementation: Lead the execution of community-focused programs, including user engagement initiatives, advocacy programs, and gamification strategies.
• Community Leadership: Facilitate and manage communities of practice, encouraging knowledge sharing and collaboration among community managers.
• Optimize Community Operations & Analytics: Implement community moderation best practices, health metrics, user sentiment tracking, and data-driven improvements to continuously enhance engagement.
• Scale & Sustain Growth: Ensure community programs are designed for long-term success by leveraging technology, automation, and best practices in community management.

What You Bring to The Team:

• Bachelor’s degree in communication, marketing or relatedwork experience
• 10+ years of experience in community engagement, program management, customer advocacy, or technical support within the software industry
• Exhibit strong leadership and communications skills
• Possess the ability to indirectly influence across stakeholders
• Demonstrated success in developing and leading user engagement initiatives
• Knowledgeable of online forum trends and techniques
• Ability to collaborate and engage with colleagues both in and outside team
• Proficiency with community management platforms and data analysis tools
• Passionate about user success, user engagement, and fostering a sense of belonging within communities
• This is a full-time role expected to work 40 hours per week, office-based, hybrid, or home-based in the US.
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements ). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diversely international team.
• A supportive and collaborative environment.

About Bentley Systems

Bentley Systems (Nasdaq: BSY) is theinfrastructure engineering softwarecompany. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by theiTwinPlatform for infrastructure digital twins, includeMicroStationandBentley Openapplications for modeling and simulation,Seequent’ssoftware for geoprofessionals, andBentley Infrastructure CloudencompassingProjectWisefor project delivery,SYNCHROfor construction management, andAssetWisefor asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.
www.bentley.com

Equal Opportunity Employer:

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training.Know Your Rights as an applicant under the law.

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at [e-mail]

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