Senior Community Manager - Encanto Lofts - Albuquerque, NM

Bryten; Albuquerque (NM); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Medical Plans

Dental & Vision Insurance

401(k) with Company Match

Vacation Time

HSAs employer contributions

Professional Development

Job summary

Bryten seeks a Sr Community Manager to lead operations at Encanto Lofts in Albuquerque. You’ll drive the resident experience, supervise the property team, and manage budgets, rent collections, and compliance. Your role includes coordinating maintenance, reviewing applications, and preparing reports for the Asset Director.

You’ll coach staff, encourage an inclusive environment, respond to resident inquiries, and ensure safety and regulatory adherence across the community.

Qualifications

• 2+ years of multi-family leasing management experience.
• Strong administrative and organizational skills.
• Excellent communication and customer service abilities.
• Ability to coordinate with vendors and contractors.
• Proficiency with MS Office and property management software.

Responsibilities

• Professionally manage and lead the property team in daily operations.
• Establish maintenance and team schedules; ensure accountability.
• Coach the team to create an inclusive workplace.
• Manage budget, accounts, rent collections, and notices.
• Review applications, background and credit checks, and compliance.
• Prepare client reporting for Asset Director and meetings.
• Communicate variances and progress to goals with solution focus.
• Enforce lease policies and recertification procedures.
• Greet residents and respond to questions, concerns, and complaints.
• Inspect property conditions and coordinate maintenance with vendors.
• Respond to emergencies and document actions.

Skills

Customer service

Communication skills

Team leadership

Budget management

MS Office

Education

High School diploma or equivalent

Bachelor’s degree in business or related field

Tools

Property management software

Job description

Are you ready to lead with purpose and passion? At Encanto Lofts, we’re more than just a place to live in. We’re a vibrant community built on empowerment, inclusivity, and connection. We’re looking for a Sr Community Manager who’s excited to make a difference and help shape the residents’ experience.What You’ll Be DoingAs our Sr Community Manager, you’ll be the heartbeat of the property — leading operations, inspiring your team, and creating a welcoming environment for all. Key responsibilities include:Professionally manage and lead the property team in daily operations of the community, maintaining an engaging and motivating presence.Establishes maintenance and team schedules, holding each accountable for performance to include team engagement.Effectively coach the team, guiding and developing to create an inclusive workplace making all feel welcome.Manage budget, accounts, rent collections, and tenant notices; effectively utilize software to ensure accuracy and timeliness of process.Review processed applications, background and credit checks ensuring all processes and procedures were followed.Responsible for administrative tasks such as conducting file audits to ensure compliances and filing taxes.Reporting any problems or issues of an escalated nature to the Asset Director.Prepares client reporting for review by Asset Director, ensuring all supporting documentation is gathered for regular client meetings.Effectively and timely communicate any variance, concerns and positive impact in property operations, taking a solution-driven approach to ensure goals and initiatives are met.Enforces company policies and procedures for compliance documentation regarding new leases and recertification of existing residents.Greet residents, applicants and all others courteously and respectfully.Timely respond, address, and resolve residents' questions, concerns, and complaints promptlyInspect property conditions and coordinate maintenance activities, ensuring community and buildings are compliant with local, state, and federal regulations while promoting the captivating curb appeal and amenities.Investigates complaints and resolves conflicts.Secures property and implements safety precautions; responds to emergencies, reporting as required, and completing all documentation.Ensure compliance of all work-related activities in a fair, ethical and consistent manner.Any other task as assigned.Who You Are:Bring your high energy and positive attitude to contribute to an awesome atmosphere!Apply your financial skills/background to manage the property budget, accounts, and rent collections.Present a positive and professional image, supporting a strong leadership orientation.Great customer service with excellent communication skills from relatable experience whether in any aspect of property management positions or hospitality (hotels, restaurants), retail service, etc.2+ years of multi-family leasing management experience required with multiple years of leasing experience.High School diploma or equivalent required; bachelor’s degree in business or related field preferred.Strong administrative and organizational skills with excellence in time management.Superb scheduling and prioritizing skills to coordinate work with vendors and contractors for property projects.Ability to effectively, and professionally help and support the property team members in the daily procedures and processes.Strong computer skills, including working knowledge of MS Office Suite (Outlook, Teams, Word, Excel) required; also, Property Management Software database experience is preferred.Bilingual preferred but not required.Must have a valid driver's license, current automobile insurance, and reliable transportation.Why You’ll Love Working With UsWe believe in taking care of our team just as much as our residents. Here’s a snapshot of the perks and benefits that keep our team inspired:Comprehensive Medical Plans with flexible coverage options for you and your familyDental & Vision Insurance options to support your overall well-beingHealth Savings Account (HSA) with employer contributions401(k) with Company Match to support your financial wellnessLife & Disability Insurance options to help protect you and your loved onesVacation Time that starts accruing on Day 1!Paid Holidays + Floating Holidays to support work-life balanceWellness Programs to support your mind and bodyProfessional Development & Education Opportunities to support your professional growthAnd yes — even more supplemental benefits to keep you covered!We’re Committed to YouBryten is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.If you need reasonable accommodations during the application or interview process, please contact [e-mail].*Disclaimer: Property assignments, work location, schedule, and hours are not permanent and may be modified or reassigned at any time based on business needs, operational requirements, or owner/client requests. This role requires on-site work as scheduled. *