Senior Community Manager

Hyperhug; USA; Remote; USD 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Remote work format

Shape community and game quality

Zusammenfassung

HyperHug, an international game development studio, is seeking a Senior Community Manager to strengthen relationships with Oxide: Survival Island players. You will engage communities on Discord and Telegram, organize events, create player-facing content, manage moderators, and turn feedback into actionable insights for the team.

This role requires 3+ years in gaming community management, strong English writing, fluency in Russian, and hands-on experience with Discord/Telegram communities.

Qualifikationen

• 3+ years of experience in community management within the gaming industry.
• Strong understanding of gaming communities, player engagement, and retention.
• Hands-on experience managing Discord and/or Telegram communities.
• Experience managing moderators and handling complex community situations.
• Experience organizing community events, contests, giveaways, and other interactive activities.
• Strong SMM and copywriting skills with the ability to adapt communication for different platforms and audiences.
• Experience with Discord and Telegram bots, moderation tools, roles, permissions, and community automation.
• Practical experience with AI tools such as ChatGPT and Claude.
• Strong written English (B2+) and fluent Russian for internal communication and player-facing work.

Aufgaben

• Manage and grow our player communities across Discord, Telegram, and other relevant platforms.
• Plan and run community activities: contests, events, polls, challenges, giveaways, and other interactive formats.
• Track player sentiment, recurring concerns, and community trends, and communicate key feedback to internal teams.
• Write and publish community posts, announcements, updates, and social media content.
• Manage the moderation team, maintain moderation standards, and help resolve complex community cases.
• Maintain and improve Discord and Telegram infrastructure, including channels, roles, bots, moderation tools, and automation.
• Support the Creator Program and communication with content creators.
• Work closely with LiveOps, Art, Product, and development teams on community-facing initiatives.

Kenntnisse

Discord management

Telegram management

Event planning

Copywriting

Community moderation

SMM

AI tools (ChatGPT)

English writing (B2+)

Russian language

Tools

Discord bots

Moderation tools

Automation tools (n8n/Make/Zapier)

Jobbeschreibung

HyperHug is an international game development studio specializing in the shooter genre. Our main office is based in Cyprus, but our talented team works remotely from around the world. We’re developing Oxide: Survival Island, an immersive multiplayer survival shooter for mobile platforms, and we’re always looking for motivated individuals who want to grow with us, contribute their creativity, and help shape the future of our games.

We’re looking for a Senior Community Manager to strengthen our relationship with the Oxide player community and help make it more active, engaged, and connected to the game. You’ll work directly with our Discord and Telegram communities, organize activities and events, create player-facing content, manage moderators, track community sentiment, and help turn player feedback into actionable insights for the team. You’ll also support our Creator Program and work closely with other teams to make sure communication with players stays clear, consistent, and engaging.

What You’ll Be Doing:

• Manage and grow our player communities across Discord, Telegram, and other relevant platforms.
• Plan and run community activities: contests, events, polls, challenges, giveaways, and other interactive formats.
• Track player sentiment, recurring concerns, and community trends, and communicate key feedback to internal teams.
• Write and publish community posts, announcements, updates, and social media content.
• Manage the moderation team, maintain moderation standards, and help resolve complex community cases.
• Maintain and improve Discord and Telegram infrastructure, including channels, roles, bots, moderation tools, and automation.
• Support the Creator Program and communication with content creators.
• Work closely with LiveOps, Art, Product, and development teams on community-facing initiatives.

What We Expect From You:

• 3+ years of experience in community management within the gaming industry.
• Strong understanding of gaming communities, player engagement, and retention.
• Hands-on experience managing Discord and/or Telegram communities.
• Experience managing moderators and handling complex community situations.
• Experience organizing community events, contests, giveaways, and other interactive activities.
• Strong SMM and copywriting skills with the ability to adapt communication for different platforms and audiences.
• Experience with Discord and Telegram bots, moderation tools, roles, permissions, and community automation.
• Practical experience with AI tools such as ChatGPT and Claude.
• Strong written English (B2+) and fluent Russian for internal communication and player-facing work.
• Organized, proactive, and able to work independently without detailed day-to-day supervision.

Nice to Have:

• Gaming background in multiplayer survival games such as Rust, Last Day on Earth, Frostborn, DayZ, ARK, or similar.
• Experience working with content creators or influencer programs.
• Basic skills in Photoshop, Illustrator, or similar tools for adapting existing assets and preparing simple community visuals.
• Familiarity with automation tools such as n8n, Zapier, or Make.

What We Offer:

• Competitive salary.
• Remote work format.
• The chance to shape both the community and quality of an ambitious multiplayer survival shooter.
• A passionate and supportive team that values creativity and ownership.
• A culture built on initiative, transparency, and collaboration.