Senior Community Health Worker Team Lead

Asian American Center of Frederick; Frederick (MD); On-site; USD 54,000 - 56,000; Full time

Job summary

Asian American Center of Frederick is seeking a seasoned Community Health Worker Coordinator to lead a team of CHWs within the Community Connections Hub in Frederick, MD. The role combines supervision with hands-on case work, including handling the most complex cases, while maintaining a reduced personal caseload.

You will partner with the Director of Community Health, the Nurse Practitioner, and behavioral health staff; supervise CHWs, ensure high-quality documentation in Salesforce, and

Qualifications

• Five or more years of frontline community health experience as a CHW or similar role.
• MDH CHW certification or eligibility to certify within onboarding.
• Experience coordinating with clinical and social-service partners.
• Strong coaching, communication, and de-escalation skills.
• Proficiency with Salesforce and strong documentation habits.
• Reliable transportation and valid driver's license; flexible schedule, including occasional evenings or weekends.

Responsibilities

• Supervise and coach CHWs; conduct regular check-ins and team reviews.
• Manage complex cases beyond a CHW's scope and coordinate with clinical partners.
• Carry a reduced caseload while performing intake, navigation, home visits and referrals.
• Document all contacts, referrals, and outcomes in Salesforce with HIPAA-compliant practices.
• Track team performance and coordinate quality-improvement actions with leadership.
• Represent the CHW team in partner meetings and contribute to workflows and training materials.
• Participate in hiring and performance evaluations with the Director.

Skills

Coaching

Communication

De-escalation

Documentation

Driver's license

Flexible schedule

Education

MDH CHW certification (or eligible)

Tools

Salesforce

Job description

Asian American Center of Frederick is seeking a seasoned Community Health Worker Coordinator to lead a team of CHWs within the Community Connections Hub in Frederick, MD. The role combines supervision with hands-on case work, including handling the most complex cases, while maintaining a reduced personal caseload.

You will partner with the Director of Community Health, the Nurse Practitioner, and behavioral health staff; supervise CHWs, ensure high-quality documentation in Salesforce, and