Community Health Worker Level 2

Asian American Center of Frederick; Frederick (MD); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Vision Insurance

Paid Time-Off

Sick and Safe Leave

Paid Holidays

Job summary

Asian American Center of Frederick is seeking a Community Health Worker, Level 2, to provide intensive care coordination for high-risk adults in Frederick, MD. The role blends in-home visits, risk stratification, and referrals to ensure continuity of care across medical and social services.

You will conduct multilingual intake, engage with diverse communities, document outcomes in Salesforce, and collaborate with the RN Care Coordinator to support Chronic Care Management when appropriate.

Qualifications

• Maryland Department of Health CHW certification; AACF can support certification during onboarding.
• Bilingual; from or closely connected to the communities served.
• Two or more years of CHW, home-visiting, or comparable experience preferred.
• Strong trust-building, motivational, and de-escalation skills; comfortable working in participants’ homes.
• Reliable transportation and a valid driver’s license.

Responsibilities

• Receive and respond to hospital referrals from theED or inpatient discharge; supplement with outreach.
• Complete comprehensive intake, SDOH screening, and risk stratification in Salesforce.
• Conduct risk-based home visits weekly for high-risk participants and document observations.
• Link participants to a primary care medical home.
• Coordinate and track closed-loop referrals for transportation, food, insurance, housing, language access.
• Document every contact, referral, and outcome in Salesforce; protect privacy.

Skills

CHW certification

Bilingual

Community health

Tools

Salesforce

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Community Health Worker Level 2

Workforce Services FullTime Frederick, MD, US

30+ days ago Requisition ID: 1003

Salary Range: $48,000.00 To $52,000.00 Annually

As a Community Health Worker, Level 2, you will provide intensive, relationship-based care coordination for high-risk adults identified through Emergency Department and inpatient discharge referral pathways and through community outreach. You will carry a caseload of high-acuity patients, and deliver risk-based home visits, comprehensive intake and risk stratification, closed-loop referrals, chronic disease self-management support, and structured follow-up — holding participants in care and re-engaging them when they destabilize.

Key Responsibilities

Receive and respond to hospital referrals from theED or inpatient discharge; supplement with community outreach and direct recruitment.

Complete comprehensive, multilingual intake, SDOH screening, and risk stratification in Salesforce.

Conduct risk-based home visits — weekly for high-risk participants, stepping down as participants stabilize — and document a standardized medication observation, reporting concerns to the RN Care Coordinator.

Link participants to a primary care medical home.

Support diabetes self-management (DSMES-aligned) and hypertension self-measured blood pressure (SMBP) monitoring; reinforce provider care plans using teach-back and plain-language materials.

Coordinate and track closed-loop referrals for transportation, food, insurance and benefits, medication access, housing, and language access.

Conduct structured follow-up at 30, 60, 90, and 180 days; monitor re-engagement triggers (missed appointments, medication barriers, new ED use, worsening chronic disease) and return participants to active support as needed.

Activate clinical escalation through RN triage guidance, and support primary-care-directed referral to clinical partners for Chronic Care Management when appropriate.

Present cases at partner coordination/case review meetings; maintain clear non-clinical scope-of-practice boundaries.

Support participants’ transition to peer support and lower-intensity maintenance as they stabilize.

Document every contact, referral, and outcome in Salesforce; protect participant privacy under HIPAA.

Required Qualifications

Maryland Department of Health (MDH) CHW certification. (As an MDH-accredited CHW Training Center, AACF can support certification within the onboarding period for an otherwise strong candidate.)

Bilingual; from or closely connected to the communities served.

Two or more years of CHW, home-visiting, or comparable community health experience preferred.

Strong trust-building, motivational, and de-escalation skills; comfortable working in participants’ homes and managing complex, high-acuity cases.

Comfortable with smartphones, tablets, and data entry (Salesforce experience a plus).

Reliable transportation and a valid driver’s license for community-based work and home visits.

Preferred Qualifications

Experience supporting chronic disease (diabetes, hypertension, cardiovascular) self-management.

Familiarity with Frederick County’s health and social-service landscape, including the ENOUGH Census Tract communities.

Speaks one or more languages in addition to English.

Physical & Working Conditions

Community-based role with regular travel across Frederick County, including home visits and partner sites.

Ability to lift light materials, navigate varied home and community environments, and work occasional evenings or weekends for outreach.

*Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. AACF may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Job Type:

Full-time; salaried 40+ hours per week

50% office-based and 50% field-based, with evening/weekend work required

Frederick, MD: Reliably commute or plan to relocate before starting work (Required)

Pay:

$48,000 to $52,000 annually, depending on experience

401(k)

Health Insurance

Vision Insurance

Paid Time-Off (accrues based on tenure)

Sick and Safe Leave (40 hours/year

Paid Holidays (7)

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this job.

Asian American Center of Frederick is an equitable and inclusive organization. Embracing diversity is central to our mission, and we encourage and seek applications from people of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Founded in 2005, the Asian American Center of Frederick (AACF) is a minority-led 501(c)(3) community-based organization whose mission is to enrich the future of Maryland by equipping and empowering all immigrants to become independent and self-sufficient contributors to their communities and American society. AACF provides culturally responsive health and social services to more than 3,000 individuals annually, maintains a multilingual workforce serving 30+ languages, and is a Maryland Department of Health–accredited Community Health Worker Training Center.