Community Health Worker Coordinator

Asian American Center of Frederick; Frederick (MD); On-site; USD 54,000 - 56,000; Full time

Job summary

Asian American Center of Frederick is seeking a seasoned Community Health Worker Coordinator to lead a team of CHWs within the Community Connections Hub in Frederick, MD. The role combines supervision with hands-on case work, including handling the most complex cases, while maintaining a reduced personal caseload.

You will partner with the Director of Community Health, the Nurse Practitioner, and behavioral health staff; supervise CHWs, ensure high-quality documentation in Salesforce, and

Qualifications

• Five or more years of frontline community health experience as a CHW or similar role.
• MDH CHW certification or eligibility to certify within onboarding.
• Experience coordinating with clinical and social-service partners.
• Strong coaching, communication, and de-escalation skills.
• Proficiency with Salesforce and strong documentation habits.
• Reliable transportation and valid driver's license; flexible schedule, including occasional evenings or weekends.

Responsibilities

• Supervise and coach CHWs; conduct regular check-ins and team reviews.
• Manage complex cases beyond a CHW's scope and coordinate with clinical partners.
• Carry a reduced caseload while performing intake, navigation, home visits and referrals.
• Document all contacts, referrals, and outcomes in Salesforce with HIPAA-compliant practices.
• Track team performance and coordinate quality-improvement actions with leadership.
• Represent the CHW team in partner meetings and contribute to workflows and training materials.
• Participate in hiring and performance evaluations with the Director.

Skills

Coaching

Communication

De-escalation

Documentation

Driver's license

Flexible schedule

Education

MDH CHW certification (or eligible)

Tools

Salesforce

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Community Health Worker Coordinator

Community Health and Outreach FullTime Management Main Office Frederick, MD, US

30+ days ago Requisition ID: 1004

Salary Range: $54,000.00 To $56,000.00 Annually

The Asian American Center of Frederick (AACF), a minority-led 501(c)(3) community-based organization whose mission is to enrich, equip, and empower immigrants, is seeking a Community Health Worker Coordinator for our expanding Community Connections Hub. AACF provides culturally responsive health and social services to more than 3,000 individuals annually, maintains a multilingual workforce serving 30+ languages, and is a Maryland Department of Health–accredited Community Health Worker Training Center.

As our Community Health Worker Coordinator, you will lead a team of CHWs day to day. This is a working supervisor role: as Coordinator, you will supervise and coach other CHWs while also taking on the Hub's most complex cases and carrying a reduced caseload of your own. Your role will be closest to the daily work of CHWs, and you will work closely with the Director of Community Health, the Consultant Nurse Practitioner, the Behavioral Health Consultant, and AACF's data and IT staff. This role is best suited for an experienced CHW or Social Worker with at least 2 years of experience managing a team.

Key Responsibilities

Supervision and coaching

Hold one-on-one check-ins with each CHW at least every two weeks; lead team case reviews and care huddles.

Assign and balance caseloads using the bounded caseload framework; monitor timeliness of follow-up.

Observe CHW practice in the field and give specific, supportive feedback; onboard and train new CHWs.

Review Salesforce documentation for quality and completeness.

Keep the team within the CHW support role: ensure CHWs do not give clinical advice, bring clinical questions to the Consultant Nurse Practitioner, and route clinical concerns to the participant's care team.

Serve as the first point of escalation for safety and wellbeing concerns; support debriefing and secondary-trauma prevention with the Behavioral Health Consultant.

Participate in hiring and performance evaluations with the Director.

Complex cases

Take the lead on, or co-manage with the assigned CHW, cases that exceed a CHW's scope or experience - multiple chronic conditions, behavioral health needs, housing instability, immigration stress, or safety risks.

Work with the Consultant Nurse Practitioner on clinical escalation, and with clinical partnerson shared participants and warm handoffs.

Direct service

Carry a reduced caseload, modeling the full CHW scope: intake, screening, navigation, home visits, closed-loop referrals, and follow-up.

Document every contact, referral, and outcome in Salesforce; protect participant privacy under HIPAA.

Program support

Track team performance against program targets in our database; flag gaps early and work with the Director on quality-improvement actions and funder reporting.

Contribute to workflows, protocols, and training materials; represent the CHW team at partner meetings.

Required Qualifications

Five or more years of experience as a Community Health Worker or in a comparable frontline community health role.

Maryland Department of Health (MDH) CHW certification, or eligible to certify within the onboarding period.

Demonstrated experience managing complex, high-need participants and coordinating with clinical and social-service partners.

Strong coaching, communication, and de-escalation skills; able to give clear, respectful feedback.

Comfortable with Salesforce or a similar system; strong documentation habits.

Reliable transportation and valid driver's license; flexible schedule, including occasional evenings or weekends.

Preferred Qualifications

Experience supervising, supporting, or mentoring frontline staff — formal or informal.

Speaks one or more languages in addition to English. Bilingual Spanish candidates are strongly encouraged to apply.

From or closely connected to the communities served.

Training in motivational interviewing, trauma-informed care, and/or Mental Health First Aid.

Physical & Working Conditions

Community-based role with regular travel across Frederick County, including home visits and partner sites.

Ability to lift light materials, navigate varied home and community environments, and work occasional evenings or weekends.