Senior Community Experts Program Manager

Jobtailor; California (MO); On-site; USD 120,000 - 180,000; Full time

Job summary

Adobe seeks a senior leader to own the multi-year Community Experts program, shaping strategy, governance, and impact across products. You will recruit, onboard, recognize, and sustain expert engagement while turning insights into action.

You'll design regular touchpoints, ensure diverse representation, manage communications, and track influence signals. Collaboration with Trust & Safety ensures DSA-compliant operations. This role blends leadership with data-driven storytelling.

Qualifications

• 8-10 years of experience in community program management, developer/creator advocacy, or customer success in a SaaS or digital media company.
• Proven track record managing structured advocacy or expert programs — including lifecycle design, engagement operations, and executive-level reporting.
• Strong written communication skills with experience managing high-volume community communications, program updates, and collaborator briefings.
• Analytical approach — comfortable with community metrics, engagement data, and building scorecards that demonstrate program ROI.
• Experience working cross-functionally with Product, PMM, and Marketing teams — translating community insight into business-relevant recommendations.
• Ability to operate in a high-ambiguity environment — building structure, documented processes, and scalable playbooks from scratch.

Responsibilities

• Define and own the multi-year strategic direction for Adobe's Community Experts program
• Manage the lifecycle of Community Experts from recruitment through recognition
• Operationalize the Experts program as a structured insight channel
• Design and run regular Expert touchpoints
• Build and maintain diverse Expert representation across Adobe's product categories
• Manage Expert communications
• Track and report influence signals
• Coordinate with Trust & Safety (DSA compliance) to ensure Expert program operations meet regulatory requirements

Skills

Community Program Management

Developer Advocacy

Customer Success

Analytical Metrics

Cross-Functional Collaboration

Job description

• Define and own the multi-year strategic direction for Adobe's Community Experts program


• Manage the lifecycle of Community Experts from recruitment through recognition


• Operationalize the Experts program as a structured insight channel


• Design and run regular Expert touchpoints


• Build and maintain diverse Expert representation across Adobe's product categories


• Manage Expert communications


• Track and report influence signals


• Coordinate with Trust & Safety (DSA compliance) to ensure Expert program operations meet regulatory requirements

Requirements

• 8-10 years of experience in community program management, developer/creator advocacy, or customer success in a SaaS or digital media company.


• Proven track record managing structured advocacy or expert programs — including lifecycle design, engagement operations, and executive-level reporting.


• Strong written communication skills with experience managing high-volume community communications, program updates, and collaborator briefings.


• Analytical approach — comfortable with community metrics, engagement data, and building scorecards that demonstrate program return on investment.


• Experience working cross-functionally with Product, PMM, and Marketing teams — translating community insight into business-relevant recommendations.


• Ability to operate in a high-ambiguity environment — building structure, documented processes, and scalable playbooks from scratch.

Core Competencies

Demonstrates expertise in community program management and advocacy, with a strong focus on lifecycle design, engagement operations, and analytical metrics to drive program success. Proven ability to communicate effectively and collaborate cross-functionally to translate community insights into actionable business strategies.

Highest-signal resume keywords

• Community Program Management


• Developer Advocacy


• Customer Success


• Analytical Approach


• Cross-Functional Collaboration

ATS Optimization Keywords

Hard Skills

• Lifecycle Design


• Engagement Operations


• Executive-Level Reporting


• Community Metrics Analysis


• Scorecard Development

Soft Skills

• Strong Written Communication


• Ability to Operate in High-Ambiguity Environments

Industry Keywords

• SaaS


• Digital Media


• Community Insights


• Trust & Safety


• DSA Compliance