Senior Community Association Manager

Troon; Orlando (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

Troon in Florida seeks a Senior Community Association Manager to serve as an experienced operational leader across the portfolio, advising Boards and leadership teams, stabilizing operations, and driving performance improvement. Based at the corporate office with regional alignment, you will mentor managers and lead strategic initiatives to ensure exceptional resident experiences.

The role emphasizes governance, risk management, and service excellence across communities, with extensive travel

Qualifications

• Bachelor’s degree in business administration, Hospitality Management, Public Administration, or related field preferred.
• Minimum 5-7 years of Community Association Management experience, including management of large-scale, lifestyle, luxury, master-planned, or amenity-rich communities.
• Previous experience supporting Boards of Directors and managing complex governance matters.
• Multi-site, regional, or task-force leadership experience preferred.

Responsibilities

• Build trusted Board relationships and provide strategic guidance on governance, operations, and resident matters.
• Lead complex or high-profile communities and ensure consistent execution across community operations and amenities.
• Partner on budgeting, forecasting, financial performance, and operational efficiency.
• Foster positive relationships with residents and address concerns with professionalism and empathy.
• Own complex resident, Board, staffing, vendor, and operational issues and drive resolutions.

Skills

Executive presence

Governance

Financial management

Operations

Communication

Conflict resolution

Mentoring

Education

Bachelor’s degree in business administration/related field

Job description

The Senior Community Association Manager serves as a highly experienced operational leader who is deployed across the portfolio to support communities, leadership teams, and Boards of Directors based on organizational and operational needs. Based out of the corporate office, this role acts as a trusted advisor, problem solver, and strategic partner, providing leadership for complex communities, special projects, leadership transitions, performance improvement initiatives, and critical operational challenges.

This position serves as an extension of Regional Leadership, ensuring consistency, operational excellence, and exceptional resident experiences across the region. The Senior Community Association Manager is expected to quickly assess needs, establish credibility with Boards and stakeholders, stabilize operations, mentor team members, and deliver results in dynamic environments.

Board Relations & Community Leadership

• Build trusted Board relationships and provide strategic guidance on governance, operations, and resident matters.
• Provide guidance and recommendations to Boards on best practices, policy implementation, risk management, and community planning.
• Facilitate Board meetings, annual meetings, workshops, and strategic planning sessions as needed.
• Ensure Board decisions are executed effectively while maintaining compliance with governing documents and applicable regulations.

Operational Leadership

• Lead complex or high-profile communities and ensure consistent execution across community operations and amenities.
• Collaborate with the club operations teams and the regional club directors.
• Provide interim management support during leadership vacancies, transitions, leave coverage, or organizational restructuring.
• Assess community operations, identify opportunities for improvement, and implement best practices that enhance service delivery and operational performance.
• Ensure consistent execution of standards, processes, and resident-facing services throughout assigned communities.

Financial Management & Business Performance

• Partner on budgeting, forecasting, financial performance, and operational efficiency.
• Monitor financial performance and identify opportunities to improve operational efficiency, cost management, and service outcomes.
• Review financial reports and provide recommendations regarding expenditures, contracts, capital projects, and operational investments.
• Support communities in achieving financial objectives while maintaining exceptional resident experiences.

Resident Experience & Stakeholder Engagement

• Partner with Lifestyle, Wellness, F&B, Golf, and other leaders to deliver a cohesive resident experience.
• Foster positive relationships with residents while addressing community concerns with professionalism, empathy, and responsiveness.
• Support community events, initiatives, and engagement strategies that enhance resident satisfaction and community culture.
• Serve as a highly visible leader and ambassador for the organization’s service standards.

Escalation Management & Problem Resolution

• Own complex resident, Board, staffing, vendor, and operational issues before escalation to the Regional Director.
• Lead the resolution of sensitive or high-risk situations by identifying root causes, developing action plans, and driving accountability.
• Provide leadership during periods of operational disruption, conflict, or organizational change.
• Support investigations, compliance matters, and special projects assigned.

Leadership, Coaching & Talent Development

• Serve as onsite manager for properties as operational needs fluctuate.
• Mentor Community Association Managers, develop talent, and serve as a resource for challenging situations.
• Provide coaching, guidance, and support on operational challenges, Board relationships, resident concerns, and leadership development.
• Assist with onboarding, training, and best-practice implementation for new managers.
• Promote a culture of collaboration, accountability, continuous improvement, and service excellence.

Regional Support & Strategic Initiatives

• Serve as an extension of the Regional Director by driving initiatives, best practices, and consistency across the region.
• Lead special projects, community transitions, acquisitions, integrations, and process improvement efforts.
• Share best practices and lessons learned across communities to improve organizational performance.
• Support leadership with assessments, audits, operational reviews, and business planning activities.

Qualifications:

Education & Experience

• Bachelor’s degree in business administration, Hospitality Management, Public Administration, or related field preferred.
• Minimum 5-7 years of Community Association Management experience, including management of large-scale, lifestyle, luxury, master-planned, or amenity-rich communities.
• Previous experience supporting Boards of Directors and managing complex governance matters.
• Multi-site, regional, or task-force leadership experience preferred.

Certifications

• Active FL CAM License is required.

Knowledge, Skills & Abilities

• Strong executive presence with the ability to build credibility and influence at all organizational levels.
• Advanced knowledge of community association governance, financial management, budgeting, and operations.
• Demonstrated ability to manage complex situations and lead through ambiguity and change.
• Exceptional communication, presentation, facilitation, and conflict-resolution skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to balance strategic thinking with hands-on operational execution.
• Proven ability to mentor, develop, and motivate leaders and teams.

Travel Requirements

• Extensive travel throughout the assigned region and portfolio.
• Ability to work from the corporate office while maintaining flexibility to support communities based on business needs.
• Availability to attend evening Board meetings, community events, and occasional weekend activities as necessary.

Success Profile

The ideal candidate is a highly adaptable leader who thrives in challenging environments, builds strong Board and resident relationships, develops talent, drives operational excellence, and serves as a trusted extension of Regional Leadership. They bring a solutions-oriented mindset, strong business acumen, and a passion for delivering exceptional community experiences.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Equal Opportunity Employer
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