Senior Community Association Manager

Associa; Dublin (OH); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical, dental, vision coverage

401k and disability insurance

CMCA, AMS, PCAM certifications

Job summary

Associa is seeking a Community Association Manager (CAM) to join our team, collaborating with homeowners, board members, vendors to help communities thrive.

This role emphasizes relationship-driven work and leadership, delivering excellent customer service in a hybrid work arrangement with company-paid education and certifications.

Qualifications

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience in community management, customer service, hospitality, or related industry.
• Strong written communication skills, including grammar, structure, punctuation, and spelling.
• Proven ability to deliver excellent customer service and effectively resolve conflicts.
• Comfortable working independently and collaboratively in team settings.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Professional and clear communication across phone, email, and in-person interactions.

Responsibilities

• Serve as the primary liaison between the HOA Board of Directors, homeowners, and vendors.
• Travel to client sites to attend board meetings, perform community inspections, walk-throughs, and support events.
• Prepare and distribute annual disclosure packages, financial statements, and notices in compliance with regulations.
• Review and summarize monthly financials for the Board of Directors.
• Advise boards on capital improvements, maintenance planning, and community operations.

Skills

Microsoft Office Suite

Community management

Customer service

Written communication

Education

CMCA designation

M-100 CAI course

Job description

Are you ready to bring your leadership, customer service, and organizational skills to a role that truly makes an impact? Associa is looking for a dedicatedCommunity Association Manager (CAM)to join our team. In this role, you'll collaborate with homeowners, board members, vendors, and fellow Associa team members to help our communities thrive.

This is an exciting opportunity for someone who enjoys dynamic, relationship-driven work and is passionate about creating strong, vibrant community experiences.

What You’ll Love About Working With Us

At Associa, we believe in investing in our people. In addition to a competitive salary and core benefits package, we offer a suite of professional perks designed to support your success and well-being:

• Flexible hybrid work schedule- work from home withonly one required in-office day per week(unless there's a special event or meeting)
• Robust benefitsincluding medical, dental, vision, 401k, and disability insurance
• Company-paid continuing education and certifications: CMCA, AMS, PCAM
• Paid membership to CAI (Community Associations Institute)
• Work-life balanceis a top priority-we support sustainable workloads and healthy boundaries, we also compensate you for board meetings that occur outside normal business hours.
• Work essentials provided: company laptop, work phone, and mileage reimbursement
• Recognized as aGreat Place to Workfor 6 consecutive years and named one of theBest and Brightest Companies to Work Forin multiple markets

What You’ll Be Doing

As a Community Association Manager, you’ll play a key role in the success of our client communities by:

• Serving as theprimary liaisonbetween the HOA Board of Directors, homeowners, and vendors
• Traveling to client sites to attend board meetings, perform community inspections, conduct walk-throughs, and support events, as needed
• Preparing and distributing annual disclosure packages, financial statements, and meeting notices in compliance with state regulations and governing documents
• Reviewing and summarizing monthly financials for the Board of Directors
• Advising boards and committees oncapital improvements, maintenance planning, and community operations to ensure long-term success

Requirements

What You Bring to the Role

Required Qualifications:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience in community management, customer service, hospitality, or a related industry
• Strong written communication skills, including grammar, structure, punctuation, and spelling
• Proven ability to deliver excellent customer service and effectively resolve conflicts
• Comfortable working independently and collaboratively in team settings
• Strong organizational skills with the ability to prioritize tasks, manage time effectively, and meet deadlines
• Professional and clear communication skills across phone, email, and in-person interactions

Preferred Qualifications:

• CMCA (Certified Manager of Community Associations) designation
• Completion of the M-100: The Essentials of Community Association Management course through CAI
• Experience managing an HOA portfolio or working as an onsite community manager
• Familiarity with HOA operations, board governance, and vendor coordination

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.