Senior Communications Specialist — Public Content & Campaigns

U.S. Department of Veterans Affairs; Oklahoma; On-site; USD 63,000 - 77,000; Full time

Job summary

The Communications Specialist III at Service Oklahoma plays a key role in supporting consistent, high-quality communication across the agency. This role helps create, edit, and manage content for internal and external audiences—ensuring accuracy, alignment, and clarity.

The ideal candidate is a strong writer and editor who can turn complex information into audience-friendly messaging. This position supports email campaigns, public awareness efforts, internal communications, traditional and

Qualifications

• Strong writing, editing, and proofreading skills across digital and print formats.
• Ability to translate technical information into citizen-facing content.
• Familiarity with AP Style required; proficiency preferred.
• Skilled in managing and editing content created by others.
• Experienced in finding and telling stories for internal and external audiences.
• Knowledge of email marketing platforms (e.g., govDelivery, MailChimp, etc.).
• Understanding of communications best practices and brand alignment.
• Basic knowledge of design tools (e.g., Canva, Adobe Express) and content formatting.
• Ability to coordinate and prioritize multiple deadlines.
• Strong collaboration and communication skills.

Responsibilities

• Writes, edits, and formats public-facing content, including newsletters, email updates, website copy, and awareness campaign materials.
• Coordinates email and text campaigns through govDelivery, including list management and performance tracking.
• Collaborates with internal teams and subject matter experts to develop accurate, timely and accessible messaging.
• Supports execution of public awareness campaigns, from asset development to logistics and scheduling.
• Provides editing and formatting support for internal communications as needed.
• Serves as backup for social media scheduling, content management and Google review responses, while supporting escalated customer service or constituent inquiries with aligned messaging and tone.
• Assists in managing content calendars and coordinates deadlines across communication projects.
• Embeds with agency teams as assigned to develop content that reflects expert insight and agency brand.
• Collects analytics from email and digital tools to inform and improve communication efforts.
• Other duties as assigned.
• This position may be expected to cross-train in other sections of their division and perform the job duties in each section, based on the needs of the agency.

Skills

Strong writing

Editing & proofreading

AP Style

Email marketing

GovDelivery/MailChimp

CMS (WordPress/Asana)

Content management

Canva/Adobe Express

Team collaboration

Deadline management

Education

Bachelor's degree in communications, marketing, journalism, and public relations

Tools

WordPress

Asana

GovDelivery

MailChimp

Canva

Adobe Express

Job description

The Communications Specialist III at Service Oklahoma plays a key role in supporting consistent, high-quality communication across the agency. This role helps create, edit, and manage content for internal and external audiences—ensuring accuracy, alignment, and clarity.

The ideal candidate is a strong writer and editor who can turn complex information into audience-friendly messaging. This position supports email campaigns, public awareness efforts, internal communications, traditional and