Communications Specialist III

U.S. Department of Veterans Affairs; Oklahoma; Sur place; USD 63 000 - 77 000; Plein temps

Résumé du poste

The Communications Specialist III at Service Oklahoma plays a key role in supporting consistent, high-quality communication across the agency. This role helps create, edit, and manage content for internal and external audiences—ensuring accuracy, alignment, and clarity.

The ideal candidate is a strong writer and editor who can turn complex information into audience-friendly messaging. This position supports email campaigns, public awareness efforts, internal communications, traditional and

Qualifications

• Strong writing, editing, and proofreading skills across digital and print formats.
• Ability to translate technical information into citizen-facing content.
• Familiarity with AP Style required; proficiency preferred.
• Skilled in managing and editing content created by others.
• Experienced in finding and telling stories for internal and external audiences.
• Knowledge of email marketing platforms (e.g., govDelivery, MailChimp, etc.).
• Understanding of communications best practices and brand alignment.
• Basic knowledge of design tools (e.g., Canva, Adobe Express) and content formatting.
• Ability to coordinate and prioritize multiple deadlines.
• Strong collaboration and communication skills.

Responsabilités

• Writes, edits, and formats public-facing content, including newsletters, email updates, website copy, and awareness campaign materials.
• Coordinates email and text campaigns through govDelivery, including list management and performance tracking.
• Collaborates with internal teams and subject matter experts to develop accurate, timely and accessible messaging.
• Supports execution of public awareness campaigns, from asset development to logistics and scheduling.
• Provides editing and formatting support for internal communications as needed.
• Serves as backup for social media scheduling, content management and Google review responses, while supporting escalated customer service or constituent inquiries with aligned messaging and tone.
• Assists in managing content calendars and coordinates deadlines across communication projects.
• Embeds with agency teams as assigned to develop content that reflects expert insight and agency brand.
• Collects analytics from email and digital tools to inform and improve communication efforts.
• Other duties as assigned.
• This position may be expected to cross-train in other sections of their division and perform the job duties in each section, based on the needs of the agency.

Connaissances

Strong writing

Editing & proofreading

AP Style

Email marketing

GovDelivery/MailChimp

CMS (WordPress/Asana)

Content management

Canva/Adobe Express

Team collaboration

Deadline management

Formation

Bachelor's degree in communications, marketing, journalism, and public relations

Outils

WordPress

Asana

GovDelivery

MailChimp

Canva

Adobe Express

Description du poste

Communications Specialist III

Full/Part-Time Full time

Job Type Regular

This position has an annual rate of $70,000.

Compensation

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate of $70,000 .

Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. Service Oklahoma will match up to 7% towards an employee's Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

AGENCY SUMMARY

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate of $70,000 .

POSITION SUMMARY

The Communications Specialist III plays a key role in supporting consistent, high-quality communication across Service Oklahoma. This position helps create, edit, and manage content for both internal and external audiences - ensuring accuracy, alignment, and clarity. The ideal candidate is a strong writer and editor who can turn complex information into audience-friendly messaging. This role supports email campaigns, public awareness efforts, internal communications, traditional and social media response, while helping ensure messaging is consistent, timely, and aligned with agency voice and values.

POSITION RESPONSIBILITIES

• Writes, edits, and formats public-facing content, including newsletters, email updates, website copy, and awareness campaign materials.
• Coordinates email and text campaigns through govDelivery, including list management and performance tracking.
• Collaborates with internal teams and subject matter experts to develop accurate, timely and accessible messaging.
• Supports execution of public awareness campaigns, from asset development to logistics and scheduling.
• Provides editing and formatting support for internal communications as needed.
• Serves as backup for social media scheduling, content management and Google review responses, while supporting escalated customer service or constituent inquiries with aligned messaging and tone.
• Assists in managing content calendars and coordinates deadlines across communication projects.
• Embeds with agency teams as assigned to develop content that reflects expert insight and agency brand.
• Collects analytics from email and digital tools to inform and improve communication efforts.
• Other duties as assigned.
• This position may be expected to cross-train in other sections of their division and perform the job duties in each section, based on the needs of the agency.

KNOWLEDGE, SKILLS, & ABILITIES

• Strong writing, editing, and proofreading skills across digital and print formats.
• Ability to translate technical information into citizen-facing content.
• Familiarity with AP Style required; proficiency preferred.
• Skilled in managing and editing content created by others.
• Experienced in finding and telling stories for internal and external audiences.
• Knowledge of email marketing platforms (e.g., govDelivery, MailChimp, etc.).
• Understanding of communications best practices and brand alignment.
• Basic knowledge of design tools (e.g., Canva, Adobe Express) and content formatting.
• Ability to coordinate and prioritize multiple deadlines.
• Strong collaboration and communication skills.
• Flexibility and attention to detail in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Ability to manage high work volume, shifting priorities, and deadline-driven tasks.
• Experience with content management systems (e.g., WordPress or Asana).
• Organizational habits and ability to work independently or collaboratively.

EDUCATION & EXPERIENCE

The preferred minimum qualifications for this position are:

• A bachelor's degree in communications, marketing, journalism, and public relations and two years of experience.
• OR six years of experience in