Senior Communications Officer

International Rescue Committee, Inc.; Baltimore (MD); Hybrid; USD 50,000 - 80,000; Full time

Job summary

An established humanitarian organization is seeking a Senior Communications Officer to manage refugee case scheduling and inquiries. This hybrid role involves ensuring compliance with guidelines, maintaining accurate records, and providing timely responses to inquiries. The ideal candidate will excel in a fast-paced environment, possess strong organizational skills, and have experience in casework or database management. Join a team dedicated to making a lasting impact on the lives of refugees and communities affected by crisis. This role offers a unique opportunity to contribute to meaningful humanitarian efforts while developing your professional skills.

Qualifications

• 3+ years of experience in casework or database management.
• Experience in multicultural environments; NGO experience preferred.

Responsibilities

• Manage refugee case scheduling and inquiries related to resettlement.
• Ensure accurate data entry and maintain compliance with guidelines.

Skills

Organizational Skills

Time Management

Interpersonal Communication

Cross-Cultural Communication

Attention to Detail

Self-Motivation

Discretion

Education

Bachelor’s Degree in Relevant Field

Master’s Degree

Tools

CommCare

PowerBI

Microsoft Office Suite

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), operating in more than 40 countries and 29 U.S. cities, supporting people to survive, reclaim control of their future, and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity, and hope to millions.

Program Brief

The IRC has supported Rohingya refugees and Bangladeshi communities in Cox's Bazar, Khulna, Barisal, and Chittagong since 2017, providing integrated services. The organization also addresses climate change impacts by building resilience and promoting economic recovery, education, and protection.

Purpose of the Role

The Senior Communications Officer is a hybrid role responsible for refugee case scheduling, file management, and managing inquiries related to refugee resettlement. The role supports operational planning, ensures professional and timely responses to inquiries, and maintains accurate, secure records in line with IRC, TOLL, and DoHA guidelines.

Key Responsibilities

Program Delivery and Support

• Create and authorize refugee cases in the APP Database for DoHA processing.
• Schedule and conduct quality control for case appointments such as DNA collection, pre-screenings, DoHA interviews, medical appointments, and follow-up circuit rides.
• Coordinate interpreter assignments to ensure appropriate language support.
• Prepare and distribute call lists and appointment schedules.
• Log schedule IDs, appointment data, and other key information accurately in shared systems.
• Maintain inventory of case creation and office supplies.

Inquiries and Outreach

• Respond professionally and promptly to inquiries via phone, email, or in person.
• Provide case-specific updates and general information about resettlement to refugees and stakeholders.
• Counsel applicants on case decisions and escalate complex inquiries to senior staff.

Monitoring and Reporting

• Assist in creating weekly and monthly monitoring tools to analyze case status and prioritize processing.
• Ensure accurate data entry and follow-up in the APP database.
• Coordinate with other teams to ensure cases transition efficiently through each processing stage.

Partnership and Compliance

• Maintain strong relationships with partner agencies like UNHCR and TOLL.
• Ensure compliance with TOLL and DoHA standards and internal IRC policies.

Minimum Qualifications

• Minimum three years of experience in casework, database management, resettlement processing, or customer service.
• Experience working in multicultural environments; NGO experience preferred.
• Experience with durable solutions is strongly preferred.

Skills & Competencies

• Strong organizational and time management skills.
• Exceptional attention to detail and accuracy.
• Excellent interpersonal and cross-cultural communication skills.
• Ability to work under pressure in fast-paced, team environments.
• Self-motivated and independent worker.
• Discretion in handling sensitive information.
• Familiarity with case management systems like CommCare or PowerBI is an advantage.

Language & Computer Skills

• Fluent in English (spoken and written); knowledge of a refugee language is a plus.
• Proficiency in Microsoft Office Suite.
• Comfortable creating spreadsheets and analyzing data.

Educational Qualifications

• Bachelor’s degree in a relevant field required; Master’s preferred.

Professional Conduct

The IRC and its staff must adhere to the values outlined in the IRC Way – our Code of Conduct: Integrity, Service, Accountability, and Equality.