Communication Officers - Dutch

European Service Network; Mission (KS); Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization as a Communication Officer, where you will play a vital role in addressing inquiries related to EU policies. This position requires fluency in Dutch and English, enabling you to communicate effectively with diverse audiences. You will be part of a dynamic team providing support in all 24 official EU languages. Your ability to think critically and manage time efficiently will be essential in this role. If you are passionate about EU affairs and eager to contribute to a multicultural environment, this opportunity is perfect for you.

Qualifications

• C2 level of English and Dutch required.
• Strong interest in European policies and developments.

Responsibilities

• Answer questions from individuals and businesses via phone and email.
• Identify complex enquiries for transfer to 2nd line Support Services.

Skills

Fluent in Dutch

Fluent in English

Interpersonal skills

Critical thinking

Time management

Education

Bachelor’s degree or equivalent

Job description

We are looking for Communication Officers fluent in Dutch and English to help answer enquiries in a professional, accurate, efficient and timely manner in a contact center. The work is organised remotely, and the applicant should be based in an EU Member State.

Mission

Your main task is to answer questions from individuals and businesses on various activities and policies via telephone, email and other channels. The entire team provides coverage in all 24 official EU languages 255 days per year. You will be supported by a Knowledge Management system to provide appropriate and timely response.

Your role includes:

• Replying directly to phone calls or instant messaging enquiries,
• Drafting replies to email enquiries,
• Communicating in an easy-to-understand, jargon-free language about all aspects of the EU,
• Dealing with citizens and business in a professional, service-oriented manner
• Identifying sensitive or complex enquiries for transfer to 2nd line Support Services,

Profile

• Bachelor’s degree or equivalent 3 year degree – EU studies is an important asset,
• Strong written and oral language skills: C2 level of English and Dutch
• Proven interest and evidence in European policies and developments,
• Critical thinker, proactive, innovative, hands-on and solution focused approach,
• Demonstrated interpersonal skills in a multicultural environment,
• Ability to handle stress and communicate clearly on complex matters,
• Professional organisation and planning skills, including time management, priority setting and multitasking

Contact

If you are interested to develop and grow in the challenging environment of EU Affairs, please send an up-to-date CV and a motivation letter to [e-mail] or via the online form .

Only candidates matching all characteristics listed above will be called for a first interview.