Communication Officers - German

European Service Network; Mission (KS); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking Communication Officers fluent in German and English to support inquiries in a dynamic remote environment. This role involves engaging with citizens and businesses, providing clear and professional communication about EU policies. Candidates should possess strong language skills and a keen interest in European affairs. The position offers a unique opportunity to grow and develop within the challenging field of EU Affairs, supported by a collaborative team and a robust knowledge management system. Join this forward-thinking organization and make a meaningful impact in the realm of EU communication.

Qualifications

• Strong written and oral communication skills in English and German.
• Proven interest in European policies and developments.

Responsibilities

• Answering questions from individuals and businesses via various channels.
• Drafting replies to email enquiries and responding to phone calls.

Skills

Fluent in German

Fluent in English

Interpersonal skills

Critical thinking

Time management

Education

Bachelor’s degree or equivalent

Job description

We are looking for Communication Officers fluent in German andEnglish to help answer enquiries in a professional, accurate, efficient and timely manner in a contact center. The work is organised remotely, and the applicant should be based in an EU Member State.

Mission

Your main task is to answer questions from individuals and businesses on various activities and policies via telephone, email and other channels. The entire team provides coverage in all 24 official EU languages 255 days per year. You will be supported by a Knowledge Management system to provide appropriate and timely response.

Your role includes:

• Replying directly to phone calls or instant messaging enquiries,
• Drafting replies to email enquiries,
• Communicating in an easy-to-understand, jargon-free language, about all aspects of the EU,
• Dealing with citizens in a professional, service-oriented manner,
• Identifying sensitive or complex enquiries for transfer to 2nd line Support Services,

Profile

• Bachelor’s degree or equivalent 3 year degree – EU studies is an important asset,
• Strong written and oral language skills: C2 level of English and German.
• Proven interest and evidence in European policies and developments,
• Critical thinker, proactive, innovative, hands-on and solution focused approach,
• Demonstrated interpersonal skills in a multicultural environment,
• Ability to handle stress and communicate clearly on complex matters,
• Professional organisation and planning skills, including time management, priority setting and multitasking

Contact

If you are interested to develop and grow in the challenging environment of EU Affairs, please send an up-to-date CV and a motivation letter to [e-mail] or via the online form .

Only candidates matching all characteristics listed above will be called for a first interview.