Senior Communications Manager

Cresta; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical plans

Flexible vacation time

Paid parental leave

Work from home stipend

In-office meals via DoorDash

Job summary

Cresta is seeking a Senior Communications Manager to tell our story and build relationships with top business and tech journalists. You will drive earned media strategy, craft messaging for major announcements, and prep executives for interviews to strengthen our brand and accelerate growth.

You will work closely with the Head of Communications on PR strategy, identify moments for coverage, draft releases and materials, and lead high-priority announcements, milestones, speaking engagements, and

Qualifications

• 6+ years of progressive communications experience in corporate roles at high-growth B2B AI/technology firms.
• Exceptional written and verbal communications; adaptable voice for audiences and formats.
• Established relationships with journalists, editors, and podcasters in enterprise tech/AI.
• Experience driving earned media strategy and handling high-priority announcements.
• Ability to partner with leaders across departments on strategic initiatives.

Responsibilities

• Build and deepen relationships with top-tier business and tech journalists.
• Drive earned media strategy for major announcements, partnerships, milestones.
• Prepare executives for media interviews and speaking engagements.
• Draft press releases, presentations, blog posts and social copy.
• Coordinate with Marketing, Legal, HR, Product and other teams.
• Identify awards and speaking opportunities to raise Cresta's profile.

Skills

Media relations

Storytelling

Relationship building

Public relations

Press outreach

Writing

Project management

Cross-functional collaboration

Strategic thinking

B2B technology experience

Education

Bachelor's degree in Communications

Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

ABOUT THE ROLE

The Senior Communications Manager is a critical individual contributor role reporting to the Head of Communications. Part relationship-builder, part storyteller, part PR tactician, your job is to tell our story, and make sure the world's top business and tech journalists, podcasters, and conference organizers think of Cresta first.

You’ll drive earned media day to day: creating and nurturing reporter relationships, deepening our thought leadership profile, and turning Cresta's momentum into coverage that builds our brand and helps to grow the business.

Partnering closely with the Head of Communications, you’ll play a key role in PR strategy and execution. You’ll spot stories and moments where Cresta's story deserves to be told and make sure that it is. You’ll perform media outreach, draft press releases and other materials that carry our message, prep executives for interviews, and work on high-priority announcements, milestones, speaking opportunities, and award submissions.

This role is for someone who has built meaningful media relationships, operated inside a fast-growing tech company, and knows how to tell a great story. If you are excited to play a role in building the leader in customer experience AI, and have the instincts and the drive to help Cresta break through the noise, we want to talk to you.

This role is based in San Francisco, London, or New York, and requires in-office presence.

RESPONSIBILITIES

• Build and deepen relationships with top-tier business and tech journalists, editors, and podcasters
• Drive earned media strategy for major announcements, including corporate news, partnerships, product milestones, and industry leadership moments
• Prepare executives and subject matter experts for media and speaking engagements.
• Partner cross-functionally with Marketing, Legal, HR, Product, and more to align communications with business objectives
• Drive thought leadership that elevates Cresta
• Spot emerging narratives in AI/CX/enterprise tech early and identify thought leadership and commentary opportunities
• Draft communications materials, including press releases, presentations, blog posts, and social copy
• Identify and secure meaningful industry awards and speaking opportunities

QUALIFICATIONS

• 6+ years of progressive communications experience, with significant time in corporate communications roles at high-growth B2B AI/technology companies
• Exceptional written and verbal communications skills: you are among the sharpest writers in any room, with the ability to adapt voice across audiences and formats
• Sharp instincts for messaging and narrative: you know how to find the story inside any business update
• Established relationships with journalists, editors, and podcasters covering enterprise tech and AI
• Outstanding media skills: you have a pulse of the trending market topics and understand how to tap into those across traditional and emerging media
• Strong project management skills; able to manage multiple high-priority workstreams simultaneously without sacrificing quality
• Track record of partnering effectively with leaders across departments on high-priority initiatives
• Comfort executing on a high volume of projects without a large supporting team

Preferred Qualifications

• Experience building narratives for a company transitioning from challenger to category leader
• Experience in customer experience technology or CX AI

PERKS & BENEFITS

• Medical, dental, and vision plans that are designed to fit you and your family’s needs.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Work from home office stipend to help you succeed in a remote environment.
• Lunches and dinners included for in-office employees via DoorDash

Salary Range: $150K to $190K + equity