Senior Commercial Plumbing Operations Manager

RIMEPRO INC; Burbank (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Performance-based bonus opportunities

401(k) retirement plan

Paid time off and holidays

Company vehicle or vehicle allowance

Job summary

RIMEPRO INC is seeking an experienced Branch/General Manager to lead commercial plumbing service operations across Southern California. You will manage a team of about 20 professionals, including field supervisors and technicians, driving branch performance and sustaining strong customer relationships.

The role requires deep knowledge of commercial plumbing systems, service delivery, budgeting and safety compliance.

Qualifications

• 5+ years of experience in commercial plumbing service management.
• Prior roles as Branch Manager, General Manager, Service Manager or similar leadership.
• Strong technical understanding of commercial plumbing systems, service, maintenance and repairs.
• Experience managing field supervisors, service technicians and dispatch operations.
• Understanding of service department financials, labor costs, budgeting and profitability.
• Experience with technician hiring, training and performance management.
• Strong customer relationship management and problem-solving skills.
• Ability to lead a high-volume service operation while maintaining quality and customer satisfaction.

Responsibilities

• Oversee daily branch operations, including commercial plumbing service, repairs and maintenance.
• Directly manage field supervisors and lead technicians while providing leadership to the broader service team.
• Coordinate with dispatch to manage service schedules, technician assignments and customer response times.
• Monitor branch performance, labor productivity, operating costs and departmental profitability.
• Oversee hiring, onboarding, training and performance evaluations for field personnel.
• Maintain strong relationships with commercial customers, vendors and suppliers.
• Ensure service work meets company quality standards, safety requirements and applicable plumbing codes.
• Identify opportunities to expand customer accounts, service agreements and recurring business.
• Support estimating, pricing and proposals for larger service and installation work.
• Work closely with company leadership to establish operational goals and improve branch performance.

Skills

Branch management

Commercial plumbing

Field supervision

Team leadership

Budgeting

Job description

RIMEPRO INC is seeking an experienced Branch/General Manager to lead commercial plumbing service operations across Southern California. You will manage a team of about 20 professionals, including field supervisors and technicians, driving branch performance and sustaining strong customer relationships.

The role requires deep knowledge of commercial plumbing systems, service delivery, budgeting and safety compliance.