Senior Commercial Lines QA Leader (Hybrid/Remote)

Grange Insurance; Columbus (OH); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Grange Insurance is seeking a Commercial Lines Underwriting Quality Assurance Senior Specialist to lead complex underwriting audits, analyze quality metrics, and drive continuous improvement across the organization. This role partners with underwriting leadership and operations to enhance standards and efficiency.

The candidate will mentor QA specialists, develop training materials, and support new processes, reporting, and dashboards to inform leadership decisions.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• 7+ years of commercial lines underwriting and QA experience.
• Knowledge of underwriting principles, risk evaluation, and authority structures.
• Proficient in Microsoft Office and underwriting systems.
• Strong analytical, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with data analysis and reporting tools.

Responsibilities

• Lead complex quality audits across commercial, specialty and high-exposure underwriting files.
• Evaluate underwriting quality, risk selection, documentation and pricing adequacy.
• Identify trends and root causes affecting underwriting quality and operations.
• Prepare audit findings, metrics and recommendations for leadership.
• Develop corrective action plans and process improvements with underwriting leaders.
• Assist in QA processes, tools, and documentation updates.

Skills

Analytical

Communication

Presentation skills

Organizational skills

Problem solving

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Underwriting systems

Job description

Grange Insurance is seeking a Commercial Lines Underwriting Quality Assurance Senior Specialist to lead complex underwriting audits, analyze quality metrics, and drive continuous improvement across the organization. This role partners with underwriting leadership and operations to enhance standards and efficiency.

The candidate will mentor QA specialists, develop training materials, and support new processes, reporting, and dashboards to inform leadership decisions.