Senior Commercial Lines Account Manager

William L. Goodrich Insurance Agency, Inc.; Milton (MA); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) plan

Paid time off and paid holidays

Continuing education and professional

Job summary

Goodrich - Donna Benoit Insurance Agency is seeking an experienced Senior Commercial Lines Account Manager to own an established book of commercial clients in Milton, MA. This role emphasizes autonomy, organization, client relationships, and doing things correctly, not a cold calling producer role.

You will manage service and renewal needs, review coverages, and help clients make informed insurance decisions while supporting account rounding and new business referrals.

Qualifications

• Active Property and Casualty license is required.
• Experience independently managing commercial accounts and renewals.
• Knowledge of Commercial Auto, General Liability, Workers' Compensation, and Property.
• Ability to identify coverage gaps and recommend solutions.
• Strong communication and organization skills.
• Willingness to work from Milton office at least three days per week.

Responsibilities

• Take full ownership of an assigned commercial lines book of business.
• Manage accounts from renewal preparation through binding and policy delivery.
• Conduct renewal conversations and maintain client relationships.
• Review coverage, exposures, loss history, and insurance requirements.
• Prepare applications, submissions, proposals, binders, and invoices.
• Work with carriers and agency partners for coverage and terms.
• AMS360-based workflows to keep accounts organized and on schedule.

Skills

Account management

Renewals

Client relationships

Problem solving

Organization

Education

Active Property and Casualty license

Tools

AMS360

Job description

Goodrich - Donna Benoit Insurance Agency is an established independent agency with more than 35 years of industry experience and deep roots in the Massachusetts community.

We are seeking an experienced Senior Commercial Lines Account Manager to take ownership of an established book of commercial clients. This is an important position for someone who values autonomy, organization, client relationships, and doing things correctly.

You will manage the service and renewal needs of assigned accounts, conduct meaningful coverage reviews, identify uncovered exposures, and help clients make informed insurance decisions. You will also support account rounding and qualified new business referred to the agency.

This is primarily an account management and client retention position. It is not a cold calling producer role.

Why This Role Is Different

If you have spent years repeating the same renewal cycle with little opportunity to contribute beyond your assigned tasks, this role offers something different. You will inherit established client relationships while also having a voice in how we strengthen service, improve workflows, and grow the commercial department.

This is a smaller independent agency where your experience will be noticed and your judgment will matter. You will work directly with agency leadership, have room to recommend better ways of doing things, and see the effect of your work on clients and the agency.

We are not looking for someone to simply process transactions. We want a commercial insurance professional who enjoys solving problems, deepening client relationships, and helping build a department they can be proud of.

As the agency grows, the right person may have the opportunity to develop into a commercial lines leadership or VIP Client Success Manager position.

What You Will Do

Take full ownership of an assigned commercial lines book of business.

Manage accounts from renewal preparation through binding and policy delivery.

Conduct proactive renewal conversations and maintain strong client relationships.

Review coverage, exposures, loss history, classifications, payroll, sales, vehicles, drivers, property values, and insurance requirements.

Prepare and review applications, submissions, proposals, binders, invoices, and required documentation.

Work with carriers, brokers, wholesalers, and agency partners to obtain appropriate coverage and competitive terms.

Manage Commercial Auto, General Liability, Workers Compensation, Commercial Property, Umbrella and Excess, Inland Marine, and related coverages.

Identify missing coverage and appropriate account rounding opportunities.

Assist with closing qualified referrals and agency generated new business.

Use AMS360 and established workflows to keep accounts accurate, organized, and on schedule.

Types of Accounts

Our Massachusetts commercial book includes contractors and construction related businesses, landscapers, HVAC and mechanical contractors, excavation and commercial auto risks, property owners and lessors risk accounts, professional and service businesses, and other main street commercial accounts.

Experience with contractor accounts, Commercial Auto, General Liability, and Workers Compensation is especially valuable.

What You Bring

You are an experienced commercial insurance professional who enjoys building client relationships, solving problems, and taking ownership of an established book of business.

Active Property and Casualty insurance license

Experience independently managing commercial accounts and renewals

Working knowledge of Commercial Auto, General Liability, Workers Compensation, Commercial Property, and Umbrella or Excess coverage

Ability to recognize coverage gaps and recommend appropriate solutions

Confidence communicating with clients, carriers, and coworkers

Strong organization, documentation, and deadline management

Judgment to raise concerns early and recommend solutions

Experience using an agency management system, carrier portals, Outlook, and Microsoft Office

Willingness to adapt, collaborate, and help improve how the department operates

Availability to work from our Milton office at least three days per week after onboarding

Experience with AMS360 and Massachusetts contractor accounts is strongly preferred.

Compensation and Benefits

Base salary of $85,000 to $95,000 based on commercial lines knowledge, experience, and demonstrated ability to manage accounts independently

Bonus opportunities tied to retention, account rounding, and agency generated new business

Health and dental insurance

401(k) plan

Paid time off and paid holidays

Continuing education and professional development opportunities

Hands on training and mentorship

Monday through Friday schedule

Professional community focused work environment

Opportunity for career growth and future leadership

Hybrid Schedule

This is a hybrid position based in Milton, Massachusetts. The successful candidate will work in the office during onboarding and training. After demonstrating proficiency, the regular schedule may include up to two remote workdays per week, with at least three days in the Milton office.

Remote work depends on performance, responsiveness, workload management, and the needs of our clients and agency.

You will have the opportunity to develop genuine client relationships, use your professional judgment, and help shape the future of a growing commercial department. We provide established clients, access to multiple insurance markets, agency resources, documented workflows, and direct communication with agency leadership.

In return, we are looking for someone who will take ownership, communicate openly, and care about the quality of the work bearing the Goodrich name.

If you are an experienced commercial lines professional who values trust, accountability, excellent client service, and long term relationships, we would like to meet you.