Commercial Lines Account Manager

Risman Insurance Agencies; Medford (MA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Paid Time Off (PTO)

Job summary

Risman Insurance Agencies in Massachusetts is seeking a Commercial Lines Account Manager to service and grow a book of commercial clients, handling renewals, endorsements, and client inquiries with a focus on accuracy and proactive service.

You will work with experienced teams, maintain AMS360 documentation, and collaborate with producers to support retention and cross-sell opportunities. The position offers a hybrid work arrangement with on-site collaboration and one work-from-home day per week.

Qualifications

• Strong written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Manage and service a book of existing commercial lines accounts.
• Handle policy renewals, endorsements, billing inquiries, certificates, and claims support.
• Prepare insurance submissions, rate policies, and complete applications.
• Review accounts for cross-selling and account rounding opportunities.
• Prepare and present quotes and coverage options to clients and prospects.
• Communicate with direct and wholesale insurance carriers.
• Maintain accurate and timely documentation in the agency management system (AMS360).
• Provide proactive, professional, and responsive service to clients.
• Collaborate with producers and internal team members to support account retention and growth.

Skills

Communication skills

Detail-oriented

Time management

Team collaboration

Tools

AMS360

MS Office

Job description

Job Description Risman Insurance Agencies is seeking a Commercial Lines Account Manager to join our growing commercial insurance team. This role is responsible for servicing and managing a book of commercial clients while delivering a high level of customer service and supporting long-term account growth.

Job Description Risman Insurance Agencies is seeking a Commercial Lines Account Manager to join our growing commercial insurance team. This role is responsible for servicing and managing a book of commercial clients while delivering a high level of customer service and supporting long-term account growth.

Risman Insurance Agencies is headquartered in Medford, MA, with additional offices in Tewksbury, Danvers, and Burlington. Employees may work out of Medford or Tewksbury, depending on preference and business needs. After onboarding, employees are eligible for one work-from-home day per week.

You will work alongside experienced insurance professionals in a collaborative and supportive environment. Compensation is competitive and may be higher based on experience.

Benefits

• Annual Base Salary + Commission + Bonus Opportunities
• Work from Home
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan
• Career Growth Opportunities
• Paid Time Off (PTO)

Responsibilities

• Manage and service a book of existing commercial lines accounts
• Handle policy renewals, endorsements, billing inquiries, certificates, and claims support
• Prepare insurance submissions, rate policies, and complete applications
• Review accounts for cross-selling and account rounding opportunities
• Prepare and present quotes and coverage options to clients and prospects
• Communicate with direct and wholesale insurance carriers
• Maintain accurate and timely documentation in the agency management system (AMS360)
• Provide proactive, professional, and responsive service to clients
• Collaborate with producers and internal team members to support account retention and growth

Requirements

• Active Property & Casualty license preferred
• Minimum 3 years of commercial lines insurance experience preferred
• Experience with AMS360 or similar agency management system preferred
• Strong understanding of commercial insurance coverages and workflows
• Ability to manage multiple priorities and meet deadlines
• High attention to detail and accuracy
• Ability to work independently and collaboratively within a team
• Strong written and verbal communication skills
• Professional, positive demeanor with clients, carriers, and coworkers
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Openness to feedback and a desire for continued professional growth

Risman Insurance Agencies values professionalism, collaboration, and long-term career development.

Company Description

Risman Insurance Agencies is a well-established, independent insurance agency serving individuals, families, and businesses across Massachusetts. We provide personalized insurance solutions across personal lines, commercial lines, and private client services, with a strong focus on long-term relationships and thoughtful risk management.

Our team is built on experience, collaboration, and integrity. We believe great insurance starts with understanding our clients’ needs and delivering solutions that protect what matters most—today and into the future. As an independent agency, we work with a wide range of carriers, allowing our team to design coverage that truly fits each client.

Risman Insurance Agencies continues to grow by investing in our people, our processes, and our technology—creating an environment where professionals can do their best work and build meaningful careers.