Commercial Lines Account Manager

Risman Insurance Agencies; Danvers (MA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Training

Mon-Fri Schedule

Retirement Plan

Career Growth

PTO

Job summary

Risman Insurance Agencies, based in Medford, MA, is seeking a Commercial Lines Account Manager to join our team. You will manage a book of business, handle renewals, service requests, claims, billing, and new policies.

Ideal candidates have a current P&C license, experience with AMS360, and at least 3 years in middle market and small commercial accounts. Strong communication and a client-focused approach are essential.

Qualifications

• Current P&C license required.
• Experience with AMS360 or similar system.
• 3+ years in middle market/small commercial; strong client service.
• Able to multi-task, prioritize, and work independently.

Responsibilities

• Manage a book of existing commercial lines and renewals.
• Handle service requests, claims, billing and new policies.
• Identify cross-sell and account-round opportunities.
• Document information in AMS360 and prepare quotes.
• Educate clients on coverage options and options from providers.

Skills

Communication

Customer Service

Time Management

Sales & Negotiation

Education

P&C license

Tools

AMS360

MS Office

Job description

Job Description

Risman Insurance Agencies is looking for a Commercial Lines Account Manager to join our team.

Risman Insurance Agencies is based in Medford, MA, and has additional offices located in Tewksbury, Danvers and Barre.

If one of these locations is more convenient than our main office in Medford, we welcome employees to work out of that location instead.

We are a team of more than 40 professionals, and after completing onboarding, we allow for each employee to have a work-from-home day each week.

Actual salary may be higher than listed based on the candidate's experience.

Benefits

• Annual Base Salary + Commission + Bonus Opportunities
• Work from Home
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan
• Career Growth Opportunities
• Paid Time Off (PTO)

Responsibilities

• Manage a book of business of existing commercial lines
• Handle renewals, service requests, claims, billing, and new policies
• Review existing book of business for cross-selling and account round opportunities
• Document information in our agency management system (AMS360)
• Rate insurance policies and complete all phases of the insurance application
• Prepare and present quotes to clients and prospects
• Educate clients about insurance coverage options
• Work with direct and wholesale insurance providers

Requirements

• A current P&C (Property & Casualty) license required
• Experience using AMS360 or similar management software required
• Minimum 3 years middle market and small commercial experience required
• Ability to multi-task, prioritize, work independently, and use discretion surrounding sensitive information
• Ability to learn and adapt to technology quickly
• Open to receiving regular constructive feedback relating to your performance
• Ability to maintain a professional demeanor and a friendly, positive attitude with both clients and coworkers
• A passion for providing outstanding customer service at all times
• Possess strong administrative and computing skills, including Microsoft Office (Word, Excel, and Outlook)
• Demonstrate effective written and verbal communication, including the ability to actively listen, and problem-solve with minimal assistance
• The passion for growing into a leadership position

Company Description

Risman Insurance Agencies is a well-established, independent insurance agency serving individuals, families, and businesses across Massachusetts. We provide personalized insurance solutions across personal lines, commercial lines, and private client services, with a strong focus on long-term relationships and thoughtful risk management.

Our team is built on experience, collaboration, and integrity. We believe great insurance starts with understanding our clients' needs and delivering solutions that protect what matters most—today and into the future. As an independent agency, we work with a wide range of carriers, allowing our team to design coverage that truly fits each client.

Risman Insurance Agencies continues to grow by investing in our people, our processes, and our technology—creating an environment where professionals can do their best work and build meaningful careers.