Senior Commercial Insurance Account Manager (Remote)

Insurance Office of America; Watertown (SD); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth and career path

Job summary

Insurance Office of America (IOA) is seeking an Account Manager - Commercial Lines to manage an assigned book, ensuring retention and supporting new business. You will coordinate day-to-day admin and customer service, resolving complex issues and ensuring accuracy.

The role requires 3+ years in account management or 5+ years in insurance, active P&C license, and strong MS Office skills. Remote work is available within ET/Central zones with hybrid onsite requirements as needed.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing; professional designation (CIC or equivalent) preferred.

Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Skills

Account management

Insurance industry knowledge

Analytical skills

Customer service

MS Office

Education

High School Diploma

CIC or equivalent (preferred)

Tools

MS Office

Job description

Insurance Office of America (IOA) is seeking an Account Manager - Commercial Lines to manage an assigned book, ensuring retention and supporting new business. You will coordinate day-to-day admin and customer service, resolving complex issues and ensuring accuracy.

The role requires 3+ years in account management or 5+ years in insurance, active P&C license, and strong MS Office skills. Remote work is available within ET/Central zones with hybrid onsite requirements as needed.