Senior Commercial Insurance Account Lead - Remote/Hybrid

Smith Brothers Insurance, LLC; Glastonbury (CT); Hybrid; USD 77,000 - 115,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid time off and holidays

Life and disability insurance

Job summary

Smith Brothers Insurance, LLC is seeking a Senior Account Manager for our Large Commercial Lines team in Glastonbury, CT. You will manage a portfolio of middle market to large accounts with complex programs and collaborate with Risk Advisors to deliver exceptional service and client retention.

The role offers a hybrid work arrangement with ~3 days on-site per week and remote flexibility, plus opportunities for professional development and growth within a collaborative culture.

Qualifications

• 5+ years of commercial lines insurance experience, focused on middle to large market accounts.
• Bachelor’s degree preferred; high school diploma or equivalent required.
• Property & Casualty license in good standing required.

Responsibilities

• Manage and service commercial insurance accounts across industries and risk profiles.
• Utilize shared services to prepare new business and renewal activities.
• Review policies, coverage documents for accuracy and identify concerns.
• Assist with carrier marketing efforts and maintain relationships with carriers.
• Prepare applications, loss runs, schedules, proposals, and coverage summaries.
• Deliver prompt, accurate, professional service to clients, carriers, and internal teams.
• Communicate proactively with clients, carriers, and internally to meet service expectations.
• Identify opportunities to improve workflows and client experience.
• Maintain knowledge of insurance products, coverages, market trends through training.
• Support onboarding of less experienced team members.
• Ensure compliance with agency procedures and documentation requirements.
• Participate in training and agency initiatives.
• Work on projects and other duties as assigned.
• Use Microsoft Office, agency systems, and business technologies.
• Leverage AI tools to aid work and efficiency.
• Collaborate across teams to support clients and agency goals.
• Demonstrate alignment with our purpose, values, and culture.

Skills

Client relationship management

Commercial insurance knowledge

Underwriting practices

Account management

Team mentorship

Microsoft Office proficiency

AI tool usage

Education

Bachelor’s degree preferred

High school diploma or equivalent

Tools

Applied EPIC

Job description

Smith Brothers Insurance, LLC is seeking a Senior Account Manager for our Large Commercial Lines team in Glastonbury, CT. You will manage a portfolio of middle market to large accounts with complex programs and collaborate with Risk Advisors to deliver exceptional service and client retention.

The role offers a hybrid work arrangement with ~3 days on-site per week and remote flexibility, plus opportunities for professional development and growth within a collaborative culture.