Senior Commercial Credit Controls & QA Lead

Bank of America; Jacksonville (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Bank of America is seeking a Senior Business Control Specialist in Jacksonville, FL to execute QA reviews and strengthen credit processes within the EC Commercial Quality Review program. You will design and execute test scripts, analyze data, and provide timely, well-documented insights to support governance, regulatory exams, and dashboard reporting.

Strong analytical skills and independent work style are essential.

Qualifications

• 3+ years of Commercial Credit experience in roles such as Underwriter, Credit Analyst, Credit Review Officer, Credit Administrator, or a comparable position.
• Strong organizational skills with the ability to manage multiple priorities and meet tight deadlines.
• Solid understanding of commercial credit processes and documentation, including loan documentation, loan agreements, financial spreads, and financial statements.
• Self-motivated and proactive, with the ability to work independently as well as collaboratively within a team.

Responsibilities

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Review credit documentation and data elements for accuracy and adherence to policies and procedures.
• Complete test scripts for assigned programs and document review outcomes clearly and accurately.
• Partner with business associates to educate, remediate findings, and enhance the quality of credit submissions.

Skills

Controls Management

Issue Management

Monitoring & Testing

Quality Assurance

Risk Management

Analytical Thinking

Attention to Detail

Critical Thinking

Problem Solving

Written Communications

Decision Making

Innovative Thinking

Prioritization

Recording Information

Research

Tools

SharePoint

PowerPoint

Excel

Job description

Bank of America is seeking a Senior Business Control Specialist in Jacksonville, FL to execute QA reviews and strengthen credit processes within the EC Commercial Quality Review program. You will design and execute test scripts, analyze data, and provide timely, well-documented insights to support governance, regulatory exams, and dashboard reporting.

Strong analytical skills and independent work style are essential.