Quality Assurance & Controls Specialist - Loan Operations

Bank Of America; Plano (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

Bank of America is seeking a Quality Assurance professional to execute internal control discipline and drive operational excellence across a Line of Business. You will provide analytical and administrative support for control processes, gather data, identify issues and track remediation to ensure adherence to enterprise standards.

The role emphasizes QA testing, data accuracy, and collaboration with lenders and support teams.

Qualifications

• Strong QA and risk management fundamentals with attention to accuracy.
• Experience interpreting loan documents and data entry accuracy.
• Excellent communication and ability to work across teams.

Responsibilities

• Assess risk/control design to support Client Operational Services and standards.
• Provide admin support for monitoring and testing of controls.
• Comply with QA practices to support business continuity.
• Coordinate quality inspections to improve performance and controls.
• Perform QA activities including controls and reporting results.
• Support QA program with updates and data reconciliation.
• Support regulatory exams and audits with data for dashboards.
• Interpret loan agreements and validate setup in system of record.
• Verify terms and accrual schedules for loans over their life.

Skills

Controls Management

Issue Management

Monitoring, Surveillance, and Testing

Quality Assurance

Risk Management

Analytical Thinking

Attention to Detail

Critical Thinking

Problem Solving

Written Communications

Decision Making

Innovative Thinking

Prioritization

Recording/Organizing Information

Research

Education

College degree preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Mainframe

Job description

Bank of America is seeking a Quality Assurance professional to execute internal control discipline and drive operational excellence across a Line of Business. You will provide analytical and administrative support for control processes, gather data, identify issues and track remediation to ensure adherence to enterprise standards.

The role emphasizes QA testing, data accuracy, and collaboration with lenders and support teams.