Senior Commercial Claims Training Lead

WCF Insurance; United States; Remote; USD 89,000 - 111,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company paid life insurance

401K with 6% employer match

Employee Assistance Program

Job summary

WCF Insurance is seeking a Commercial Claims Training Coordinator to lead the design, delivery, and ongoing enhancement of training programs for the Commercial Claims department. This exempt, full-time role reports to the VP, Claims Operations and supports onboarding, CE, mentoring, and process improvement.

The ideal candidate will have 5+ years in commercial claims adjusting, a related degree or AIC designation, and strong customer service, communication, and organizational skills.

Qualifications

• Minimum of five years commercial claims adjusting experience, with demonstrated expertise in commercial auto, general liability, or property claims.
• Bachelor’s degree in a related field or AIC designation.
• Supervisory and training experience preferred.
• Strong knowledge of commercial auto, commercial property, and/or commercial liability claims, applicable case law, insurance industry practices, third-party recovery, and claims handling principles.
• Exceptional customer service, interpersonal, critical-thinking, decision-making, and communication skills.
• Exceptional organizational skills.

Responsibilities

• Direct the development, maintenance, and delivery of customized curricula to train new employees, deliver new skills and knowledge to incumbent staff, and provide continuing education.
• Oversee, in close coordination with department leadership, the development, maintenance, and implementation of formal quality-review instruments to measure employee proficiency, identify training and development needs, and optimize established processes and common practices.
• Create reports and other tools to measure and demonstrate the efficacy of training efforts and communicate key results to department leadership and employees.
• Oversee the creation and maintenance of commercial claims guidelines, policies, procedures, manuals, training materials, and technical reference resources.
• Identify, recruit, train, and coordinate a stable of subject-matter experts.
• Direct a formal mentoring program for new employees.
• Drive continuous improvement throughout the department by identifying opportunities for enhancements in workflow, processes, procedures, systems, and claims-handling practices.
• Oversee the delivery of continuing education for the Commercial Claims department and provide support for professional licensing and certification efforts.

Skills

Claims adjustment

Customer service

Interpersonal skills

Decision making

Communication

Organizational skills

Education

Bachelor’s degree / AIC designation

Job description

WCF Insurance is seeking a Commercial Claims Training Coordinator to lead the design, delivery, and ongoing enhancement of training programs for the Commercial Claims department. This exempt, full-time role reports to the VP, Claims Operations and supports onboarding, CE, mentoring, and process improvement.

The ideal candidate will have 5+ years in commercial claims adjusting, a related degree or AIC designation, and strong customer service, communication, and organizational skills.