Commercial Claims Training Lead

WCF Insurance; Sandy (UT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company paid life insurance

401K with 6% employer match

Employee Assistance Program (EAP)

Vacation 4 weeks in first year

Volunteer time off

Job summary

WCF Insurance invites applications for a Commercial Claims Trainer in Sandy, UT. This full-time, exempt role reports to the VP of Claims Operations and focuses on designing, delivering, and maintaining training resources to promote consistent claims practices and employee development across the commercial claims organization.

As a SME on commercial claims processes and systems, you will partner with stakeholders to support operational improvement initiatives and ensure staff have the knowledge,

Qualifications

• Bachelor’s degree or AIC designation required.
• Minimum of five years of claims adjusting experience, with demonstrated expertise in commercial auto, liability, or property claims.
• Previous training or mentoring experience preferred.
• Strong knowledge of commercial auto, commercial property, and/or commercial liability claims, applicable case law, insurance industry practices, third-party recovery, and claims handling principles.
• Exceptional customer service, interpersonal, critical-thinking, decision-making, and communication skills.
• Exceptional organizational skills.

Responsibilities

• Design, develop, and maintain comprehensive online commercial claims guidelines, policies, manuals, and training materials.
• Develop and review procedures to ensure consistent application across the Commercial Claims department.
• Develop, maintain, and deliver customized training curricula for new employees, provide ongoing skills development for incumbent staff, and facilitate continuing education opportunities.
• Ensure training content aligns with regulatory requirements, company policies, and industry best practices in collaboration with the Compliance Strategy Office.
• Conduct onboarding sessions for new employees in the Commercial Claims department and assist with claims training for employees in other departments.
• Provide one-on-one coaching and mentoring to address knowledge gaps and support employee development.
• Participate in cross-departmental projects that impact claims operations or training initiatives.
• Support other departments in delivering on WCF's mission of excellence by sharing claims knowledge and expertise.
• Drive continuous improvement by recommending enhancements to systems, workflows, processes, and procedures that increase efficiency and productivity.
• Identify problems and collaborate on the design, implementation, and training of effective solutions.
• Develop and maintain process documentation, training tools, and resource materials.
• Serve as a subject matter expert (SME) for claims systems, processes, and procedures.

Education

Bachelor’s degree in a related field or AIC designation

Tools

Claims systems

Job description

WCF Insurance invites applications for a Commercial Claims Trainer in Sandy, UT. This full-time, exempt role reports to the VP of Claims Operations and focuses on designing, delivering, and maintaining training resources to promote consistent claims practices and employee development across the commercial claims organization.

As a SME on commercial claims processes and systems, you will partner with stakeholders to support operational improvement initiatives and ensure staff have the knowledge,