Senior Commercial Claims Liaison (Hybrid)

USI Insurance Services; Buffalo (NY); Hybrid; USD 105,000 - 130,000; Full time

Job summary

USI Insurance Services in Buffalo, NY is seeking a claims professional to act as liaison between clients and carriers on complex claims. The role focuses on advocacy, claims reviews, and negotiation to protect client interests, across multiple lines including property, liability, workers' compensation, and auto.

The position is hybrid, requiring 1-2 days in office weekly, and targeting candidates in the New England region as well as Upstate New York.

Qualifications

• 8+ years in a claim adjusting role for Commercial Lines Carrier or 10–15 years in a Commercial Lines agency.
• Bachelor’s degree strongly preferred.
• Property & Casualty license preferred.
• Strong communication and negotiation skills.
• Experience with loss forecasting and reserve analysis is desirable.

Responsibilities

• Conduct claim reviews in conjunction with service plan. Monitor and measure financial impact of USI reviews and communicate results to client.
• Negotiate with carriers to develop special account instructions.
• Analyze loss trends and business issues. Tailor service plan to address adverse trends and mitigate claim duration, severity and costs using claims management solutions.
• Advocate on behalf of clients on claim denials, reservation of rights, negotiating optimal coverage position.
• Assist client with evaluation and reporting of complex claims.
• Review reserving accuracy on specific claims.
• Develop action plan and assist with resolution of complex/high exposure or high-profile claims.
• Provide guidance on litigation management and medical management solutions.
• Partner with risk control and analytics/placement team to identify loss trends and develop a comprehensive program focused on reducing total cost of risk.
• Contribute insights and client solutions in USI team huddle meetings.
• Navigate clients through complex claims including EPL, D&O and E&O
• Evaluate third-party administrators (TPAs) and install TPA or carrier alongside client.

Skills

Claim adjusting experience

Commercial Lines knowledge

Bachelor's degree

Property & Casualty license

Communication skills

Team collaboration

Loss forecasting

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

USI Insurance Services in Buffalo, NY is seeking a claims professional to act as liaison between clients and carriers on complex claims. The role focuses on advocacy, claims reviews, and negotiation to protect client interests, across multiple lines including property, liability, workers' compensation, and auto.

The position is hybrid, requiring 1-2 days in office weekly, and targeting candidates in the New England region as well as Upstate New York.