Senior Collections Specialist

Columbia Bank; Tacoma (WA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with employer match

Life insurance

Disability insurance

Tuition assistance

Mental health resources

Identity theft protection

Legal support

Discount marketplace

Paid vacation, sick days, holidays

Job summary

Columbia Bank in Federal Way, WA is seeking a Collections Specialist to manage 91–120 day delinquent NPA accounts. You will communicate with lessees by phone, mail, and in person to resolve contracts and protect company interests, while maintaining productivity and accurate notes.

You will negotiate settlements, extensions, and payment plans within authority, prepare required documents for demands and litigation, and ensure compliance with FDCPA and UDAAP.

Qualifications

• Must have high school diploma or equivalent.
• Previous collections experience required.
• Experience in leasing/contract collections preferred.
• Data entry skills and ability to multi-task.
• Ability to learn and comply with bank policies and procedures.
• Strong written and verbal communication, critical thinking and problem solving.
• Reading, writing and basic math skills.

Responsibilities

• Communicates with lessees 91–120 days past due by phone, mail, and in-person.
• Demonstrates strong telephone customer service skills.
• Exceeds NPA collection goals and maintains productivity.
• Negotiate and arrange resolutions when full amount not due.
• Prepare documents for attorney demands and settlement packets.
• Maintains accurate collection notes and payment plans.
• Ensure compliance with UDAAP and FDCPA guidelines.
• Maintain confidentiality and professional conduct.

Skills

Data entry

Multi-tasking

Telephone customer service

Relationship building

Critical thinking

Reading writing basic math

Education

High school diploma or equivalent

Job description

Federal Way, Washington

Vancouver, Washington

South Jordan, Utah

Tacoma, Washington

Seattle, Washington

Irvine, California

Liberty Lake, Washington

Phoenix, Arizona

Full time

JR103370

Established in 1975, Financial Pacific Leasing, Inc. (a subsidiary of Columbia Bank), is a direct provider of small-ticket commercial equipment leases. FinPac originates business through partnering with vendors, third party originators and lessors nationwide. For over 50 years, these partners have relied on Financial Pacific to provide them with innovative financing solutions for their customers

About the Role:

Responsible for maintaining acceptable Effectiveness Collection Percentages on NPA delinquent accounts. Effectively communicate with both internal and external customers to resolve delinquent contracts. Utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company’s interest and to execute the resolution plan in a timely manner. Maintain acceptable levels of productivity; i.e. call volumes, in order to properly service portfolio.

• Communicates with Lessees that are 91-120 days past due (NPA additions), by telephone, mail and personal contact.
• Possesses and demonstrates strong telephone customer service skills.
• Responsible to meet and exceed goals (specifically NPA).
• Responsible for making resolution arrangements when accepting less than total due.
• Assists in negotiating and resolution of insurance issues on delinquent 91-120 day accounts undefined
• Ensures collection of late charges and miscellaneous fees as appropriate.
• Maintains complete and accurate collection notes on collection screens so that others will be able to understand conversations, promises and payment plans arranged with Lessees.
• Prepares repossession authorization packets as needed.
• Meets individual call volume as assigned by management and calls are made in a professional manner.
• Performs extensions, rewrites, purchase agreements and forbearance agreements as needed within their authority level or with approval of management.
• Prepare files for Attorney Demand Letters/Litigation packets when necessary.
• Prepares Settlement packets to include FMV’s and Credit Bureau Requests.
• Maintains current knowledge and adherence of UDAAP and FDCPA tenets.
• Notifies Supervisor or Manager of any significant situations that may cause harm or loss to the company.
• Provides highest level of Customer Service to all lessees, vendors, brokers and staff.
• Maintains confidentiality of all company information.
• Develops and maintains positive relationships with all Financial Pacific Company managers and staff. Assists and supports other staff as needed.
• Regular and predictable attendance and punctuality.
• Performs all other duties as assigned by management.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”
• May perform other duties as assigned.

About You:

• Must be a high school graduate or equivalent.
• Previous collections experience required.
• Collection experience in a leasing/contract environment or equivalent preferred.
• Data entry skills and the ability to multi-task.
• Ability to learn and comply with all Bank policies, procedures, and systems.
• Consistently demonstrates ability and willingness to build relationships with associates.
• Ability to think critically and provide appropriate solutions.
• Requires reading, writing and basic math skills.

The pay range for this role is $22.00 - $25.50.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location:

3455 South 344th Way Suite 300 Federal Way WA 98001

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail] .

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

At Columbia Bank, we’re redefining what it means to bank and to build a career. As the West’s premier banking experience, we combine the strength and scale of a leading financial institution with the heart and mindset of a community bank. With more than 350 locations across eight states, we deliver relationship-based service backed by regional expertise and resources that help families and businesses thrive.

Our culture is built on Do RIGHT , which means:

• Relationships: We create authentic connections with customers, colleagues, and communities.
• Impact: Every role here makes a meaningful difference in people’s lives and local economies.
• Growth: We invest in your success with career development, mentorship, and learning opportunities.
• Heart: We care deeply about doing what’s best for our customers and each other.
• Trust: Integrity and transparency guide everything we do.

Why work for Columbia Bank?

• A strong, stable financial foundation with over $67 billion in assets and a diverse portfolio that supports flexibility and opportunity.
• A culture of belonging and purpose, where your ideas matter and your work has impact.
• Competitive benefits and flexibility designed to help you thrive personally and professionally.
• Community engagement that matters, from supporting local businesses to empowering youth through financial literacy initiatives.

Ready to Do RIGHT for your career, your community, and your future? Explore opportunities and join Columbia Bank today.