Collections Specialist

Columbia Bank; Roseburg (OR); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Life insurance

Paid vacation

Job summary

Columbia Bank is seeking a Collections Agent in Federal Way, WA, with responsibility for first‑party collections on 1–30 day delinquent accounts. You will communicate with customers by phone, mail, email, text, or in person to negotiate payment plans and protect the company’s interests.

The role requires a high school diploma or GED, professional demeanor, and familiarity with Microsoft Office. Salary ranges from $18.00 to $22.00 per hour, with potential incentive compensation during recruitment.

Qualifications

• High School Diploma or GED required.
• Previous Collection experience preferred.
• Must be proactive and adhere to company policies including Bank Secrecy Act and compliance regulations.
• Must maintain confidentiality of all company information.
• Must provide exceptional customer service and support to customers, partners, and staff.
• Must have working knowledge of Microsoft applications (Outlook, Word, Excel).
• Strong data entry skills.

Responsibilities

• Communicates with delinquent customers (1–30 days) via phone, mail, email, text or in person.
• Negotiates payment arrangements to ensure timely payments.
• Maintain monthly delinquency goals for individual and group.
• Ensure call volumes meet company standards and are professional.
• Prepare status worksheets, payoffs and amortization schedules as needed.
• Prepare repossession packets and demand letters when necessary.
• Coordinate with customers and insurers to ensure proper coverage.

Skills

Communication

Negotiation

Customer service

Data entry

Professional demeanor

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Federal Way, Washington

Los Angeles, California

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Full time

JR103101

Established in 1975, Financial Pacific Leasing, Inc. (a subsidiary of Columbia Bank), is a direct provider of small-ticket commercial equipment leases. FinPac originates business through partnering with vendors, third party originators and lessors nationwide. For over 50 years, these partners have relied on Financial Pacific to provide them with innovative financing solutions for their customers.

About the Role:

Collections Agents are first-party collectors responsible for maintaining acceptable effective collection percentages on 1-30 day delinquent accounts. Effectively communicating with both internal and external customers to resolve delinquent contracts. Utilizing all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company’s interest and to execute the resolution plan in a timely manner.

• Communicates with customers that are in a 1-30-day delinquent status via telephone, mail, email, text, or personal contact.

• Negotiates payment arrangements with the customers to ensure timely payment.

• Maintain individual and group monthly delinquency goals.

• Ensure that individual call volume meet company standards for their prospective areas and calls are made in a professional manner.

• Assessing miscellaneous collection fees including late charges, over-the-phone payment fees, contract addendum fees, documentation fees and interim payments.

• Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties.

• Understands the proper usage of extension, rewrites, addendums, and forbearances.

• Prepares status worksheets, payoffs, and amortization schedules and requests for Fair Market Values.

• Prepares Repossession Packets and demand letters when necessary.

• Understands and utilizes company system and use of the phone dialer.

• Works with customers’ and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained.

• Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies.

• Provides highest level of customer service to all lessees, vendors, brokers and staff.

• Performs all other duties as assigned by management.

About You:

• High School Diploma or GED required

• Previous Collection experience preferred

• Must present oneself in a professional manner

• Must be proactive and adhere to all company policies including Bank Secrecy Act and compliance regulations

• Must maintain confidentiality of all company information

• Must provide exceptional customer service and support to our customers, partners, and all levels of staff

• Must have working knowledge of Microsoft applications (Outlook, Word, Excel)

• Strong data entry skills

The pay range for this role is $18.00 - $22.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s).

3455 South 344th Way Suite 300 Federal Way WA 98001

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail] .

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

At Columbia Bank, we’re redefining what it means to bank and to build a career. As the West’s premier banking experience, we combine the strength and scale of a leading financial institution with the heart and mindset of a community bank. With more than 350 locations across eight states, we deliver relationship-based service backed by regional expertise and resources that help families and businesses thrive.

Our culture is built on Do RIGHT, which means:

• Relationships: We create authentic connections with customers, colleagues, and communities.

• Impact: Every role here makes a meaningful difference in people’s lives and local economies.

• Growth: We invest in your success with career development, mentorship, and learning opportunities.

• Heart: We care deeply about doing what’s best for our customers and each other.

• Trust: Integrity and transparency guide everything we do.

Why work for Columbia Bank?

• A strong, stable financial foundation with over $67 billion in assets and a diverse portfolio that supports flexibility and opportunity.

• A culture of belonging and purpose, where your ideas matter and your work has impact.

• Competitive benefits and flexibility designed to help you thrive personally and professionally.

• Community engagement that matters, from supporting local businesses to empowering youth through financial literacy initiatives.

Ready to Do RIGHT for your career, your community, and your future? Explore opportunities and join Columbia Bank today.