Collections Specialist - Special Label

Columbia Bank; Bellevue (WA); On-site; USD 2,755,000 - 3,306,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Employee assistance program

Life insurance

Tuition assistance

Mental health resources

Identity theft protection

Job summary

Columbia Bank in Federal Way, WA is seeking a Collections Specialist to manage 1‑60 day delinquency portfolios for Columbia Equipment Finance and FinPac Commercial. You will contact lessees by phone, mail, email, and text to resolve delinquencies and protect the company’s interests.

Experience in leasing and strong data-entry skills are valued, with strict adherence to banking policies and professional communication. This onsite role offers competitive pay and benefits.

Qualifications

• High school graduate or equivalent.
• Previous collections experience preferred.
• Collection experience in a leasing/contract environment or equivalent preferred.
• Data entry skills and the ability to multi-task.
• Ability to learn and comply with all Bank policies, procedures, and systems.
• Consistently demonstrates ability and willingness to build relationships with associates.
• Ability to think critically and provide appropriate solutions.
• Requires reading, writing and basic math skills.

Responsibilities

• Communicate with lessees in 1‑60 day delinquent status via phone, mail, email, text or in person.
• Arrange resolutions when accepting less than total due.
• Meet or exceed delinquency goals across assigned portfolios.
• Ensure call volumes meet company standards and stay professional.
• Assess and collect miscellaneous fees and late charges where applicable.
• Maintain complete documentation in Artiva with all communications.
• Understand extensions, rewrites, addendums, and forbearances; include equipment repairs.
• Prepare status worksheets, buyouts and t-values.
• Prepare FMV requests and repossession packets as needed.
• Coordinate with Asset Management for third‑party sales.
• Utilize skip tracing tools (Accurint, ID‑Info) to locate accounts.
• Refer accounts to field agents for collections.
• Work with insurers on claims and coverage.
• Leverage broker networks to resolve first payment delinquencies.
• Prepare demand letters and litigation packets when required.
• Maintain positive relationships with Columbia Equipment Finance and FinPac Commercial contacts.

Skills

Communication

Customer service

Collections

Data entry

Multitasking

Relationship building

Critical thinking

Reading/writing/basic math

Education

High school diploma or equivalent

Tools

Artiva

Accurint

ID-Info

Job description

Federal Way, Washington

Bellevue, Washington

Eugene, Oregon

Tacoma, Washington

Lakewood, Washington

Seattle, Washington

Irvine, California

Denver, Colorado

Liberty Lake, Washington

Full time

JR103255

Established in 1975, Financial Pacific Leasing, Inc. (a subsidiary of Columbia Bank), is a direct provider of small-ticket commercial equipment leases. FinPac originates business through partnering with vendors, third party originators and lessors nationwide. For over 50 years, these partners have relied on Financial Pacific to provide them with innovative financing solutions for their customers

About the Role

Responsible for maintaining individual delinquency results on assigned portions of the 1‑60 Day Special Label Portfolios. Effectively communicate with both internal and external customers to resolve delinquent contracts on Columbia Equipment Finance, and FinPac Commercial. Utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company’s interest and to execute the resolution plan in a timely manner. Maintain acceptable levels of productivity; i.e. call volumes, in order to properly service portfolio.

• Communicates with lessees that are in a 1‑60 Day delinquent status on Columbia Equipment Finance, and FinPac Commercial accounts via telephone, mail, email, text or personal contact.
• Responsible for making resolution arrangements when accepting less than total due.
• Responsible to meet or exceed individual delinquency goals on all assigned Portfolios.
• Insures individual call volume meets company standards for their prospective areas and calls are made in a professional manner.
• Responsible for the assessment and collection of miscellaneous fees and late charges to include call fees, addendum fees, pro rata payments, and documentation fees where applicable.
• Maintains complete and accurate documentation in Artiva to include thorough notation of all communications with the customer or authorized parties.
• Understands the proper usage of extensions, rewrites, addendums, and forbearances. To include equipment repairs.
• Prepares status worksheets, buyouts and t-values.
• Understands and utilizes Artiva status coding.
• Prepares requests for Fair Market Values.
• Prepares Repossession Packets and third‑party sale requests and refers them to the Asset Management department.
• Utilizes Web based skip tracing tools to include Accurint and ID‑Info.
• Refers accounts to outside field agents to initiate contact with delinquent customers.
• Works with Assurant and customer’s insurance companies regarding claims and coverage.
• Utilizes the broker base and in‑house broker representatives, relationship managers and vendor contacts to resolve first payment default delinquencies.
• Prepares demand letters.
• Prepare files for Attorney Demand Letters/Litigation packets when necessary.
• Prepares Settlement packets to include FMV’s and Credit Bureau Requests.
• Maintain a positive business relationship with all Columbia Equipment Finance, and FinPac Commercial contacts and business associates.
• Notifies supervisor of any significant situations which may cause harm or loss to the company.
• Demonstrates compliance in assigned job function and applies to designated job responsibilities. Takes personal initiative following all policies and procedures, Bank Secrecy Act, compliance regulations, and completes all required and job‑specific training. Raises and/or addresses compliance issues for evaluation, investigation and resolution.
• Provides highest level of customer service to all lessees, vendors, brokers and staff.
• Assists and supports other staff as needed.
• Regular and predictable attendance and punctuality.
• undefined
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on‑the‑job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job‑specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”
• May perform other duties as assigned.

About You

• Must be a high school graduate or equivalent.
• Previous collections experience preferred.
• Collection experience in a leasing/contract environment or equivalent preferred.
• Data entry skills and the ability to multi‑task.
• Ability to learn and comply with all Bank policies, procedures, and systems.
• Consistently demonstrates ability and willingness to builds relationships with associates.
• Ability to think critically and provide appropriate solutions.
• Requires reading, writing and basic math skills..

The pay range for this role is $20.00 - $24.00.

The pay rate for the selected candidate is dependent upon a variety of non‑discriminatory factors including, but not limited to, job‑related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance‑based incentive compensation, and those details will be provided during the recruitment process.

Primary Location

Ability to work fully onsite at posted location(s).

3455 South 344th Way Suite 300 Federal Way WA 98001

Our Benefits

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail] .

To Staffing and Recruiting Agencies

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

At Columbia Bank, we’re redefining what it means to bank and to build a career. As the West’s premier banking experience, we combine the strength and scale of a leading financial institution with the heart and mindset of a community bank. With more than 350 locations across eight states, we deliver relationship‑based service backed by regional expertise and resources that help families and businesses thrive.

Our culture is built on Do RIGHT , which means:

• Relationships: We create authentic connections with customers, colleagues, and communities.
• Impact: Every role here makes a meaningful difference in people’s lives and local economies.
• Growth: We invest in your success with career development, mentorship, and learning opportunities.
• Heart: We care deeply about doing what’s best for our customers and each other.
• Trust: Integrity and transparency guide everything we do.

Why work for Columbia Bank?

• A strong, stable financial foundation with over $67 billion in assets and a diverse portfolio that supports flexibility and opportunity.
• A culture of belonging and purpose, where your ideas matter and your work has impact.
• Competitive benefits and flexibility designed to help you thrive personally and professionally.
• Community engagement that matters, from supporting local businesses to empowering youth through financial literacy initiatives.