Collections Specialist - Special Label

Financial Pacific Leasing, Inc.; United States; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement with employer match

Employee assistance program

Life insurance

Disability insurance

Tuition assistance

Mental health resources

Identity theft protection

Legal support

Auto and home insurance

Pet insurance

Online discount marketplace

Paid vacation, sick days, holidays

Job summary

Financial Pacific Leasing, Inc. in Federal Way, WA, seeks a collections professional to manage delinquency portfolios and resolve outstanding contracts. You will communicate with lessees via phone, email, mail, or text to arrange payments and plan resolutions.

This role emphasizes compliance with bank policies, accurate documentation in Artiva, and collaboration with asset management, insurers, and outside agents to protect the company's interests and achieve delinquency goals.

Qualifications

• Must have a high school diploma or equivalent.
• Prior collections experience preferred.
• Experience in a leasing/contract environment preferred.
• Data entry skills and ability to multi-task.
• Ability to learn and comply with bank policies and systems.

Responsibilities

• Maintain delinquency results on assigned 1–60 day portfolios.
• Communicate with lessees by phone, mail, email, text to resolve delinquencies.
• Arrange resolutions to protect company interests and execute plans.
• Prepare demand letters, settlements, and repossession packets as needed.
• Document communications in Artiva; use status coding and maintain records.
• Coordinate with Asset Management, insurers, and outside agents as required.

Skills

Data entry

Multi-tasking

Relationship building

Communication skills

Reading & basic math

Education

High school diploma or equivalent

Job description

Established in 1975, Financial Pacific Leasing, Inc. (a subsidiary of Columbia Bank), is a direct provider of small-ticket commercial equipment leases. FinPac originates business through partnering with vendors, third party originators and lessors nationwide. For over 50 years, these partners have relied on Financial Pacific to provide them with innovative financing solutions for their customers.

About the Role

Responsible for maintaining individual delinquency results on assigned portions of the 1-60 Day Special Label Portfolios. Effectively communicate with both internal and external customers to resolve delinquent contracts on Columbia Equipment Finance, and FinPac Commercial. Utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company’s interest and to execute the resolution plan in a timely manner. Maintain acceptable levels of productivity; i.e. call volumes, in order to properly service portfolio. Communicates with lessees that are in a 1-60 Day delinquent status on Columbia Equipment Finance, and FinPac Commercial accounts via telephone, mail, email, text or personal contact. Responsible for making resolution arrangements when accepting less than total due. Responsible to meet or exceed individual delinquency goals on all assigned Portfolios. Insures individual call volume meets company standards for their prospective areas and calls are made in a professional manner. Responsible for the assessment and collection of miscellaneous fees and late charges to include call fees, addendum fees, pro rata payments, and documentation fees where applicable. Maintains complete and accurate documentation in Artiva to include thorough notation of all communications with the customer or authorized parties. Understands the proper usage of extensions, rewrites, addendums, and forbearances. To include equipment repairs. Prepares status worksheets, buyouts and t-values. Understands and utilizes Artiva status coding. Prepares requests for Fair Market Values. Prepares Repossession Packets and third-party sale requests and refers them to the Asset Management department. Utilizes Web based skip tracing tools to include Accurint and ID-Info. Refers accounts to outside field agents to initiate contact with delinquent customers. Works with Assurant and customer’s insurance companies regarding claims and coverage. Utilizes the broker base and in-house broker representatives, relationship managers and vendor contacts to resolve first payment default delinquencies. Prepares demand letters. Prepare files for Attorney Demand Letters/Litigation packets when necessary. Prepares Settlement packets to include FMV’s and Credit Bureau Requests. Maintain a positive business relationship with all Columbia Equipment Finance, and FinPac Commercial contacts and business associates. Notifies supervisor of any significant situations which may cause harm or loss to the company. Demonstrates compliance in assigned job function and applies to designated job responsibilities. Takes personal initiative following all policies and procedures, Bank Secrecy Act, compliance regulations, and completes all required and job-specific training. Raises and/or addresses compliance issues for evaluation, investigation and resolution. Provides highest level of customer service to all lessees, vendors, brokers and staff. Assists and supports other staff as needed. Regular and predictable attendance and punctuality. undefined Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.

About You

Must be a high school graduate or equivalent. Previous collections experience preferred. Collection experience in a leasing/contract environment or equivalent preferred. Data entry skills and the ability to multi-task. Ability to learn and comply with all Bank policies, procedures, and systems. Consistently demonstrates ability and willingness to builds relationships with associates. Ability to think critically and provide appropriate solutions. Requires reading, writing and basic math skills..

Compensation

The pay range for this role is $20.00 - $24.00. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location

Ability to work fully onsite at posted location(s). 3455 South 344th Way Suite 300 Federal Way WA 98001

Our Benefits

• We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans)
• a 401(k)-retirement savings plan with employer match for qualifying associate contributions
• an employee assistance program
• life insurance
• disability insurance
• tuition assistance
• mental health resources
• identity theft protection
• legal support
• auto and home insurance
• pet insurance
• access to an online discount marketplace
• paid vacation, sick days, volunteer days, and holidays

Our Commitment to Diversity

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.

To Staffing and Recruiting Agencies

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].

Our Culture is Built on Do RIGHT

• Relationships: We create authentic connections with customers, colleagues, and communities.
• Impact: Every role here makes a meaningful difference in people’s lives and local economies.
• Growth: We invest in your success with career development, mentorship, and learning opportunities.
• Heart: We care deeply about doing what’s best for our customers and each other.
• Trust: Integrity and transparency guide everything we do.

Ready to Do RIGHT for your career, your community, and your future? Explore opportunities and join Columbia Bank today.