Senior Collaboration and Media Services Engineer

Stanford Health Care; Palo Alto (CA); On-site; USD 89,000 - 118,000; Full time

Job summary

Stanford Health Care in Palo Alto is seeking a Senior Collaboration and Media Services Engineer to provide ongoing support for Communications Technologies, ensuring AV systems meet performance goals for events, conferences, and clinical use.

The role includes designing, implementing, and managing AV and IP-based solutions, coordinating with cross-functional teams, documenting designs, maintaining service quality, and supporting live events as needed.

Qualifications

• Five (5) years of progressively responsible and directly related work experience required.
• Bachelor’s degree in work-related field required.
• Experience leading a Communications Technologies service team and mentoring staff.
• Knowledge of ITIL framework and Lean process improvement methodologies.
• Ability to coordinate multiple priorities in a dynamic environment.
• Ability to translate complex technical concepts to diverse audiences.
• Experience designing and managing audio-visual systems for events and projects.
• Proven ability to deliver high-quality solutions across cross-functional teams.

Responsibilities

• Support all Collaboration Technologies services and solutions.
• Ensure systems and services meet or exceed published Service Level metrics.
• On-call rotor to attend to P1/P2 incidents out of hours.
• Create and maintain documentation for Collaboration Technologies solutions.
• Define, monitor and report on Communications Technologies service metrics.
• Develop innovative IT solutions to complex business problems and simplify architectures.
• Translate technical information clearly to diverse groups and levels.
• Gather requirements for service improvements.
• Ensure compliance with applicable regulations in clinical IT solutions.
• Provide on-site support during live events and projects.
• Stay updated on latest AV technologies and industry trends.
• Integrate AV with IT infrastructure (IP-based, VoIP, networked AV).
• Oversee installation, configuration, and testing of AV equipment.

Skills

Leadership

ITIL framework

Lean process improvement

Analytical thinking

Project management

Cross-functional collaboration

Communication skills

Mentoring / coaching

Customer focus

Technical breadth across AV/IT

Education

Bachelor’s degree in a related field

Tools

VoIP systems

IP-based AV systems

Networking equipment

Job description

1.0 FTE Full time Day - 08 Hour R2660823 Onsite 108480032 TDS Support Svcs Technology & Digital Solutions STANFORD, 291 Campus Dr, California

Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

The Senior Collaboration and Media Services Engineer is responsible ongoing support of SHC Communication Technologies. This role will provide Communications Technologies services in order to ensure maximized performance against SHC's objectives, focus on customer needs and preferences, and provide technical vision and leadership regarding SHC user Communications Technologies. The Senior Engineer providing oversight and support for communications systems and shared service infrastructure programs. The Senior Engineer is also responsible for designing, implementing, and managing audio-visual systems for various projects (e.g. new construction) and events, such as corporate events, educational meetings and rounds, meeting venues, and live events. This role combines technical expertise, project management, and creative problem-solving to ensure seamless audio and visual experiences tailored to client needs. The engineer oversees the entire lifecycle of AV projects, from planning and design to installation, testing, and maintenance, while collaborating with cross-functional teams to deliver high-quality solutions. The Engineer might also be required to assist with the support of events on a as needed basis.

Locations

Stanford Health Care

What You Will Do

• Support all Collaboration Technologies services and solutions.
• Ensure systems and services meet or exceed published Service Level metrics.
• On call rotor to attend to P1/P2 incidents out of hours. This may involve responding to Stanford Health Care locations.
• Responsible for creating and maintaining a library of system and technical design documentation, operational documentation, and service documentation for Collaboration Technologies solutions.
• Define, monitor, and report on Communications Technologies services metrics.
• Participate in the development of new, innovative clinical and non-clinical IT solutions to complex business problems. Work with management and the IT team to simplify existing solution architectures.
• Clearly translate and communicate information and concepts surrounding Collaboration Technologies services between and across different groups and levels within and outside of the organization.
• Gather functional/business requirements and definitions for Collaboration Technologies service improvements.
• Ensure all IAW, HCAI and any other facility, county or state regulations are adhered to with regards to implementation and operations of clinical IT solutions
• Treat all co-workers and customers with respect, and consistently model CICARE (i.e. customer service) behaviors and best practices
• Perform routine maintenance, system checks, and repairs to ensure optimal functionality of AV systems.
• Diagnose and resolve technical issues related to hardware, software, or network integration.
• Provide on-site technical support during live events, such as conferences, concerts, or broadcasts.
• Stay updated on the latest AV technologies, trends, and equipment to recommend innovative solutions.
• Integrate AV systems with IT infrastructure, including IP-based systems, VoIP, and networked AV solutions.
• Ensure compliance with industry standards and safety regulations during system design and installation.
• Installation and Configuration: Oversee and participate in the installation of AV equipment, including cabling, rack-mounting, and system integration, configure and calibrate AV systems to optimize audio and video performance, ensuring high-quality output, set up and test video conferencing, streaming, and broadcasting systems, including signal flow and processing control.
• Project Management: Coordinate with clients, architects, contractors, and other stakeholders to align on project timelines, budgets, and technical requirements, manage multiple projects simultaneously, ensuring timely completion and adherence to scope, supervise AV technicians and installation crews, providing technical guidance and training as needed.

Education Qualifications

• Bachelor’s degree in work-related field/discipline from an accredited college or university or equivalent experience required.

Experience Qualifications

• Five (5) years of progressively responsible and directly related work experience required.

Required Knowledge, Skills And Abilities

• Progressive team leadership experience effectively supervising and coaching technical personnel as well as effectively resolving customer relations issues
• Knowledge or ITIL framework and Lean process improvement methodologies
• Exceptional analytical and problem-solving skills
• Demonstrated ability to work across a broad range of technologies to deliver complex solutions
• Demonstrated ability to effectively coordinate multiple priorities in a dynamic environment
• Proven experience managing Information Technology related projects from design phase through implementation and post go-live support
• Ability to articulate complex technical issues with both technicians and clients
• Ability to compose and present material to communicate difficult concepts and gain consensus
• Effective time management skills demonstrated by successful and timely completion of projects
• Ability to work both independently and in a team-oriented, collaborative environment
• Ability to coordinate project initiatives, meetings, and work activities across various workgroups to achieve specific goals and strategic direction
• Ability to provide leadership and influence others
• Strong understanding and experience supporting the following tools and communication platforms
• Ability to effectively interact with all internal and external stakeholders involved in service delivery, as well as customers at all levels in the organization.
• Demonstrated mastery of all portfolio-related Communication Technologies.
• Experience leading and managing a Communication Technologies service team, coaching and mentoring others, assessing staff performance, and providing professional development opportunities.
• Experience developing processes to encourage knowledge sharing, collaboration and work flow, and ensuring the development and implementation of any necessary corrective actions to meet objectives.

These Principles Apply To ALL Employees

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $64.63 - $85.65 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.