Senior Collaboration and Media Services Engineer

LE0010 Stanford Health Care; Palo Alto (CA); On-site; USD 89,000 - 118,000; Full time

Job summary

Stanford Health Care is seeking a seasoned Collaboration Technologies professional to support AV/IT systems and related services in a fast-paced environment. You will maintain documentation, monitor metrics, and translate complex technical topics for stakeholders.

The role emphasizes cross-functional leadership, regulatory compliance, and hands-on installation and integration of AV systems with IT networks in a healthcare setting.

Qualifications

• Bachelor’s degree required or equivalent experience.
• Strong communication and leadership abilities.
• Experience coordinating IT projects across teams.

Responsibilities

• Provide on-call support for P1/P2 incidents outside business hours.
• Create and maintain system and technical design documentation.
• Define, monitor, and report on service metrics for Collaboration Technologies.
• Translate complex technical concepts across groups and levels.
• Ensure compliance with applicable regulations in clinical IT solutions.
• Lead and mentor staff; coordinate multiple projects simultaneously.
• Install, configure, and integrate AV systems with IT infrastructure.

Skills

Leadership

ITIL

Lean

Analytical skills

Communication

Project management

Cross-functional collaboration

Education

Bachelor’s degree in a work-related field

Job description

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

What you will do

• Support all Collaboration Technologies services and solutions.
• Ensure systems and services meet or exceed published Service Level metrics.
• On call rotor to attend to P1/P2 incidents out of hours. This may involve responding to Stanford Health Care locations.
• Responsible for creating and maintaining a library of system and technical design documentation, operational documentation, and service documentation for Collaboration Technologies solutions.
• Define, monitor, and report on Communications Technologies services metrics.
• Participate in the development of new, innovative clinical and non-clinical IT solutions to complex business problems.
• Work with management and the IT team to simplify existing solution architectures.
• Clearly translate and communicate information and concepts surrounding Collaboration Technologies services between and across different groups and levels within and outside of the organization.
• Gather functional/business requirements and definitions for Collaboration Technologies service improvements.
• Ensure all IAW, HCAI and any other facility, county or state regulations are adhered to with regards to implementation and operations of clinical IT solutions.
• Treat all co-workers and customers with respect, and consistently model CICARE (i.e. customer service) behaviors and best practices.
• Perform routine maintenance, system checks, and repairs to ensure optimal functionality of AV systems.
• Diagnose and resolve technical issues related to hardware, software, or network integration.
• Provide on-site technical support during live events, such as conferences, concerts, or broadcasts.
• Stay updated on the latest AV technologies, trends, and equipment to recommend innovative solutions.
• Integrate AV systems with IT infrastructure, including IP-based systems, VoIP, and networked AV solutions.
• Ensure compliance with industry standards and safety regulations during system design and installation.
• Installation and Configuration: Oversee and participate in the installation of AV equipment, including cabling, rack-mounting, and system integration, configure and calibrate AV systems to optimize audio and video performance, ensuring high-quality output, set up and test video conferencing, streaming, and broadcasting systems, including signal flow and processing control.
• Project Management: Coordinate with clients, architects, contractors, and other stakeholders to align on project timelines, budgets, and technical requirements, manage multiple projects simultaneously, ensuring timely completion and adherence to scope, supervise AV technicians and installation crews, providing technical guidance and training as needed.

Locations

Stanford Health Care

Education Qualifications

• Bachelor’s degree in work-related field/discipline from an accredited college or university or equivalent experience required.

Experience Qualifications

• Five (5) years of progressively responsible and directly related work experience required.

Required Knowledge, Skills and Abilities

• Progressive team leadership experience effectively supervising and coaching technical personnel as well as effectively resolving customer relations issues
• Knowledge or ITIL framework and Lean process improvement methodologies
• Exceptional analytical and problem‑solving skills
• Demonstrated ability to work across a broad range of technologies to deliver complex solutions
• Demonstrated ability to effectively coordinate multiple priorities in a dynamic environment
• Proven experience managing Information Technology related projects from design phase through implementation and post go‑live support
• Ability to articulate complex technical issues with both technicians and clients
• Ability to compose and present material to communicate difficult concepts and gain consensus
• Effective time management skills demonstrated by successful and timely completion of projects
• Ability to work both independently and in a team‑oriented, collaborative environment
• Ability to coordinate project initiatives, meetings, and work activities across various workgroups to achieve specific goals and strategic direction
• Ability to provide leadership and influence others
• Strong understanding and experience supporting the following tools and communication platforms
• Ability to effectively interact with all internal and external stakeholders involved in service delivery, as well as customers at all levels in the organization.
• Demonstrated mastery of all portfolio‑related Communication Technologies.
• Experience leading and managing a Communication Technologies service team, coaching and mentoring others, assessing staff performance, and providing professional development opportunities.
• Experience developing processes to encourage knowledge sharing, collaboration and work flow, and ensuring the development and implementation of any necessary corrective actions to meet objectives.

These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient‑experience and represents a framework for patient‑centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer

Equal Opportunity Employer

Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non‑discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale

Generally starting at $64.63 - $85.65 per hour

With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow. As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care. Learn about our awards and significant events.