Lead Communications Engineer

Stanford Health Care; Newark (CA); On-site; USD 106,000 - 141,000; Full time

Job summary

Stanford Health Care is seeking a Communication Technologies Engineer III to oversee the operational and technical aspects of all SHC Communication Technologies solutions. The role will coordinate projects, define service metrics, and drive improvements across clinical and non-clinical IT environments.

You will work closely with IT Services and clinical leaders to meet business needs, while simplifying architectures and expanding adoption of SHC technologies.

Qualifications

• Proven experience supporting Information Technology related projects from design phase through implementation and post go-live support.
• Experience supporting users in all technology areas.
• Reliable, independent worker; needs limited managerial oversight.
• Well organized, structured, self-motivated, team player.
• Strong communication skills (strong command of the English language, written and verbal).

Responsibilities

• Provide project coordination and leadership for Communication Technologies services and solutions
• Define, monitor and report on Communication Technologies services metrics
• Work with IT Services leaders as well as Clinical and Business leaders to help SHC meet its clinical and business needs while increasing adoption of Communication Technologies services
• Lead the development of new, innovative clinical and non-clinical IT solutions to complex business problems. Work with management and the IT team to simplify existing solution architectures
• Clearly translate and communicate information and concepts surrounding Communication Technologies services between and across different groups and levels within and outside of the organization
• Gather functional/business requirements and definitions for Communication Technologies service improvements
• Design and integrate Communication Technologies systems for existing and future environments
• Must have demonstrable engineering, deployment, configuration, administration, and troubleshooting experience with Communication Technologies equipment and software, with a high emphasis on hands-on design and implementation experience.
• Interface with SHC departments to provide technical advice, site walkthroughs, design, ordering equipment, receiving and installing equipment, and provide support model for equipment.
• Ensure all IAW, OSHPD and any other facility, county or state regulations are adhered to with regards to implementation and operations of clinical IT solutions
• Treat all co-workers and customers with respect, and consistently model CICARE (i.e. customer service) behaviors and best practices

Skills

IT project support

Communication skills

Independent worker

Organized / structured / self-motiv at

Education

Bachelor’s degree in work-related field

Job description

Onsite

7600 Gateway Blvd - NEWARK

Full time

R2660572

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

The Communication Technologies Engineer III is responsible for the operational and technical oversight of all SHC Communication Technologies solutions, system architecture, engineering evaluations, and application support. The SHC applications and user base are distributed amongst the other organizations of Stanford Medicine and thus the Communication Technologies Engineer will be responsible for maintaining strong communication, collaboration and partnership across these organizations regarding Communication Technologies solutions to ensure our end user experiences are streamlined. The Communication Technologies Engineer III will be the subject matter expert and work with service leads and technology owners to guide continuous improvements (using Lean and other process improvement techniques) to the Communication Technologies processes. This person must work effectively with clinical and non-clinical team members from all levels of the organization to achieve the stated objectives.

Locations

Stanford Health Care

What you will do

• Provide project coordination and leadership for Communication Technologies services and solutions
• Define, monitor and report on Communication Technologies services metrics
• Work with IT Services leaders as well as Clinical and Business leaders to help SHC meet its clinical and business needs while increasing adoption of Communication Technologies services
• Lead the development of new, innovative clinical and non-clinical IT solutions to complex business problems. Work with management and the IT team to simplify existing solution architectures
• Clearly translate and communicate information and concepts surrounding Communication Technologies services between and across different groups and levels within and outside of the organization
• Gather functional/business requirements and definitions for Communication Technologies service improvements
• Design and integrate Communication Technologies systems for existing and future environments
• Must have demonstrable engineering, deployment, configuration, administration, and troubleshooting experience with Communication Technologies equipment and software, with a high emphasis on hands-on design and implementation experience.
• Interface with SHC departments to provide technical advice, site walkthroughs, design, ordering equipment, receiving and installing equipment, and provide support model for equipment.
• Ensure all IAW, OSHPD and any other facility, county or state regulations are adhered to with regards to implementation and operations of clinical IT solutions
• Treat all co-workers and customers with respect, and consistently model CICARE (i.e. customer service) behaviors and best practices

Education Qualifications

• Bachelor’s degree in work‑related field/discipline from an accredited college or university or equivalent experience.

Experience Qualifications

• Seven (7) years of progressively responsible and directly related work experience

Required Knowledge, Skills and Abilities

• Proven experience supporting Information Technology related projects from design phase through implementation and post go‑live support.
• Experience supporting users in all technology areas
• Reliable, independent worker; needs limited managerial oversight
• Well organized, structured, self‑motivated, team player
• Strong communication skills (strong command of the English language, written and verbal)

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient‑experience and represents a framework for patient‑centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $76.97 - $102.01 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .