Senior Collaboration & AI Automation Engineer

Workday; United States; On-site; USD 140,000 - 200,000; Full time

Job summary

Workday seeks an experienced IT engineering professional to maintain and enhance the enterprise collaboration stack across Google Workspace, Slack Enterprise Grid, and integrated tools. You will drive automation, AI-enabled features, and governance practices at scale, ensuring SLA-driven operations and cross-functional collaboration.

Ideal candidates bring 8+ years of hands-on IT engineering experience, readiness to work with AI platforms, and the ability to coordinate global teams across PST

Qualifications

• 8+ years of hands-on experience in IT engineering, platform administration, or enterprise systems engineering.
• Hands-on AI platform readiness is required.

Responsibilities

• Manage, operate, and maintain the enterprise collaboration stack across SaaS products including Google Workspace, Slack Enterprise Grid and integrated tools.
• Implement scalable end-to-end automations for high-volume administrative processes and user lifecycles using Python, PowerShell, Google Apps Script, GAM, and Admin SDKs.
• Implement best practices, standards, and governance controls for AI/ML technologies and enterprise automation services.
• Build and implement new AI-driven products and features aligned with the organizational roadmap; focus on end-to-end automation and AI/ML optimization.
• Implement shift-left automation strategies to empower Tier 1/2 support and reduce engineering operational load.
• Lead the design, deployment, and operational support for integrations with enterprise AI platforms (e.g., Sana Labs, Glean, Slack AI).
• Serve as an escalation point for Tier 3 and Tier 4 technical support, addressing complex incident tickets and service requests.
• Monitor system health, uptime, performance indicators, and MTTR to deliver a seamless workmate experience.
• Coordinate global operations, maintaining handoffs across time zones (PST / IST) to ensure continuous 24x5 support coverage.
• Collaborate closely with Workday's IT engineering and security organizations, ensuring compliance with all audits and policies.

Skills

IT engineering 8+ yrs

Job description

Workday seeks an experienced IT engineering professional to maintain and enhance the enterprise collaboration stack across Google Workspace, Slack Enterprise Grid, and integrated tools. You will drive automation, AI-enabled features, and governance practices at scale, ensuring SLA-driven operations and cross-functional collaboration.

Ideal candidates bring 8+ years of hands-on IT engineering experience, readiness to work with AI platforms, and the ability to coordinate global teams across PST