Sr Business Systems Analyst (Collaboration Engineering)

Workday; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Workday is seeking a Sr. Business System Analyst to lead a global team and modernize the collaboration tech stack with AI-powered automation. You will anticipate needs, raise the bar, and partner with multiple stakeholders to deliver impactful IT initiatives.

You will drive AI-enabled projects, coordinate with Development, Security and Identity teams, and ensure solutions meet business requirements while advancing a distributed workforce's productivity and experience.

Qualifications

• 8+ years of IT experience with a Bachelor's degree in a relevant field.
• 5+ years bridging technical engineering teams and business stakeholders to drive solution design and delivery.
• Hands-on experience implementing AI-driven automation tools, chatbots, or AI copilots.
• AI domain fluency, including practical understanding of AI concepts and workflow enhancements.

Responsibilities

• Leverage business knowledge to identify opportunities for process improvements including AI-driven improvements.
• Evaluate and recommend AI/automation opportunities to improve processes and system capabilities.
• Work closely with business partners to understand processes, goals and gaps.
• Drive planning, prioritization, design, development and deployment of projects and system enhancements.
• Create/groom user stories and collaborate with Development, Security, Identity and other teams to deliver AI-enabled solutions.

Skills

AI-driven automation

Stakeholder communication

Cross-functional collaboration

Project planning

Education

Bachelor's degree in Computer Science, MIS, Computer Engineering or equivalent

Job description

Your work days are brighter here.

We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.

About the Team

The Digital Employee Experience Collaboration team, part of Business Technology (BT) at Workday, delivers innovative, engaging digital experiences for our global workforce. Operating at the intersection of technology, artificial intelligence and employee experience, our goal is to eliminate friction and elevate productivity across a fast-paced, distributed workforce. We partner closely with teams across Sales, Marketing, Customer Service, HR, Employee Communications, and other functions to deliver seamless, integrated experiences that support business operations and help Workmates do their best work. We are a collaborative, dynamic team that values creativity, innovation, customer empathy, and continuous improvement.

About the Role

We are seeking a high-energy, Sr. Business System Analyst to lead our global team. You are a high-ownership technology leader who anticipates needs and relentlessly raises the bar. In this role, you will be expected to modernize the collaboration tech stack through intelligent automation and AI, actively transitioning the work - from automating Level 2 support tickets to accelerating complex enterprise initiatives.

Responsibilities:

• Leverage business knowledge and expertise to find opportunities for process improvements including AI-driven process improvements.
• Evaluate and recommend opportunities to apply AI/automation (e.g., intelligent agents, generative AI, ML-based insights) to improve business processes and system capabilities.
• Work closely with business partners to understand business processes, goals and gaps.
• Drive the planning, prioritization, design, development and deployment of new projects & system enhancements.
• Responsible for understanding business requirements, creating/grooming user stories, and partnering with the Development, Security, Identity and other teams to deliver solutions including AI-enabled solutions and a plan for projects & enhancements.
• Maintain a high-level familiarity with other IT systems/business application capabilities and scope definition to make recommendations about potential upstream/downstream integrations or functionality intersection points including AI/agentic capabilities across the various application's landscapes.
• Participate in the organizational changes and launch support processes.
• Facilitate review sessions with functional owners, authorities and end-user representatives.
• Coordinate and perform system testing to ensure requirements are met. Work closely with the project team(s) during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off.

About You

Bias for Action: You operate with deep personal ownership and a strong sense of urgency. You don't wait for permission to solve problems; you proactively identify gaps and build scalable solutions. AI Champion: You are already actively leveraging generative AI, automated workflows, and AI assistants in your current role to scale team output, eliminate repetitive toil, and transform how work gets done. Dynamic Communicator: You effortlessly bridge the gap between deep technical execution and executive strategy, clearly articulating ROI to senior leadership while commanding respect from engineering teams.

Basic Qualifications :

• 8 + years of IT experience with a Bachelor's degree in Computer Science, MIS, Computer Engineering or equivalent work experience.
• 5 + years of hands-on experience bridging technical engineering teams and business stakeholders to drive solution design, intake management, and system delivery.

Other Qualifications :

• Hands-on experience implementing AI-driven automation tools, chatbots, or AI copilots to optimize IT ticket handling, workflows, and employee productivity.
• AI domain fluency, including a practical understanding of mo