Senior CNC & Tooling Field Service Engineer

EMAG Group; Farmington Hills (MI); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401k match

Employee medical/vision/dental premium

Job summary

EMAG Group is seeking a skilled Machine Tool Service Specialist to deliver expert technical support remotely and on-site for EMAG equipment worldwide. You will work with service coordinators, field technicians, and customer teams to plan, estimate, and execute service tasks efficiently.

The role requires 5–10 years in machine-building service, knowledge of FANUC/Siemens controls, and strong problem-solving abilities.

Qualifications

• 5-10 years of experience as a Service Engineer/Technician in the machine building industry.
• Intermediate knowledge of Microsoft Office products.
• FANUC and/or Siemens knowledge.
• SAP is a plus.
• German language skills is a plus.

Responsibilities

• Provide technical support and guidance to customers and field service teams worldwide.
• Interface between EMAG and customers, field service engineers, and support teams.
• Generate cost estimates for projects based on scope of work.
• Plan service task lists, quotes, reports, and coordination for service jobs to ensure timely resolutions.

Skills

Equipment troubleshooting

CNC repair

CNC installation

Industrial automation troubleshooting

Field service readiness

Communication skills

Multi-tasking

ISO 9001/14001 knowledge

Basic computer skills

Tools

FANUC

Siemens

SAP

Microsoft Office

Job description

EMAG Group is seeking a skilled Machine Tool Service Specialist to deliver expert technical support remotely and on-site for EMAG equipment worldwide. You will work with service coordinators, field technicians, and customer teams to plan, estimate, and execute service tasks efficiently.

The role requires 5–10 years in machine-building service, knowledge of FANUC/Siemens controls, and strong problem-solving abilities.